Office Admin & Coordinator

HW Staffing Solutions; Cranston (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

HW Staffing Solutions in Cranston, RI is seeking a cross-functional operations support role that blends logistics with front-desk reception and project coordination.

You will handle receiving, inventory, shipping label creation, carrier tracking, project status updates, and visitor management, providing reliable service to account managers and clients. This role requires 1–3 years in shipping/logistics, strong Excel and ticketing skills, and a detail-oriented, service-driven mindset.

Qualifications

• 1–3 years in shipping, receiving, logistics, or operational support.
• Proficiency in Excel, ticketing, and inventory/order software.
• Ability to lift up to 40 lbs and handle high-volume workflows.
• Strong communication skills and customer service orientation.
• High school diploma required; advanced degree preferred.

Responsibilities

• Receiving & Inventory: Inspect deliveries, log products into inventory, label items, and update tickets.
• Shipping & Logistics: Generate shipping labels, update logs, resolve transit issues, and relay tracking info.
• Project Coordination: Track statuses, ETA, and note order/delivery changes.
• Reception & Front Desk: Answer main line, cover Help Desk, greet visitors, sign-in, process mail, track office supplies.

Skills

Attention to detail

Verbal communication

Written communication

Customer service

Adaptability

Self-motivation

Team coordination

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Ticketing systems

Order/inventory software

Multiline phone systems

FedEx/UPS shipping platforms

Job description

Role Summary

Cross-functional operational support role combining logistics (shipping, receiving, inventory) with front-desk reception and project coordination.

Key Responsibilities

• Receiving & Inventory: Inspect incoming deliveries against purchase orders/packing slips, log products into inventory, properly label items, and update project or service tickets.
• Shipping & Logistics: Package products securely, generate shipping labels via major carriers (FedEx, UPS), update shipping logs, resolve transit issues, and send tracking information to account managers and clients.
• Project Coordination: Maintain and update project statuses, track product ETAs, assign Project Managers, and note order changes or delivery details.
• Reception & Front Desk: Answer and transfer main line calls, cover the Help Desk line during weekly meetings, greet visitors, manage sign-ins, process mail, and track office supplies.

Core Requirements & Qualifications

• Experience: 1-3 years in shipping, receiving, logistics, or operational support.
• Technical Skills: Proficiency in Microsoft Office (strong emphasis on Excel), ticketing systems, order/inventory software, multiline phone systems, and shipping platforms (FedEx, UPS).
• Physical Capabilities: Ability to lift up to 40 lbs and handle high-volume workflows.
• Key Soft Skills: Meticulous attention to detail, strong verbal and written communication, customer service orientation, adaptability, and self-motivation.
• Education: High school diploma or equivalent required; Associate or Bachelor's degree preferred.