Off Hours Dispatch

PS Logistics; Altha (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Shelton Trucking, a PS Logistics company, is seeking an Off-Hours Dispatcher to support drivers and office teams. This role emphasizes safety, effective communication, and coordination across Safety, DM, Operations, Sales and Maintenance to resolve service issues and ensure on-time deliveries.

The position requires flexibility for evenings, weekends, and holidays, with a salary structure and benefits typical for dispatch roles in the Florida region.

Qualifications

• Strong oral and written communication with customers, drivers and team members.
• Customer-service oriented and team-oriented.
• Ability to manage multiple tasks simultaneously and stay organized.

Responsibilities

• Ensure safety is a top priority in all activities.
• Track hours of service for trucks and follow up on alerts.
• Send completion emails to Safety Department, DM and Operations Manager.
• Handle calls for accidents, injuries, complaints and load issues.
• Coordinate with maintenance and Sales on service issues and loads.
• Build and maintain driver relationships and communicate issues upward.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Job description

Shelton Trucking, a PS Logistics company, is a flatbed trucking operation with a fleet of over 300 trucks. Our corporate office is located in Altha, FL, with additional terminals in Jacksonville, FL and Saraland, AL.

We pride ourselves on our commitment to excellent customer service, and we offer local representatives to service our customers' transportation needs. Our dedication, reliability and commitment to excellence means you can always trust Shelton Trucking to be the best value for your bottom line.

Shelton Trucking joined PS Logistics in 2018, which means we have been able to maintain our small business culture while gaining access to the resources of a larger corporation. Our customers and drivers will continue to receive the personalized attention they have come to expect from us, while also benefiting from the expanded capabilities and resources that come with being part of the PS Logistics family. We’re committed to continuing our tradition of providing safe, reliable and timely transportation services.

Job Description

An Off-Hours Dispatcher must provide support to drivers and office teams daily as outlined below.

Essential Duties and Responsibilities, include but are not limited to:

• Ensure Safety is top priority in all activities.
• Tracking hours of service for trucks to include following up on all Hours of Service alert emails.
• Send completion email on follow ups to Safety Department, DM and Operations Manager
• Must be aware of all safety processes regarding handling of calls for accidents, driver injuries, motorist complains and load theft / damage claims.
• Must be knowledgeable of Operational processes and procedures for all assigned companies.
  • Sunday night tracking for on time Monday delivery
  • Follow-up on any issues as requested by DM’s
  • Communication on critical issues during shift to DM and Operations Manager as required
  • Follow up on potential issues by drivers reported directly or indirectly
  • Responsible for building and cultivating driver relationships and responsible for communicating driver issues / complaints to appropriate DM or operations support team member.
• Must be knowledgeable of all Sales processes and procedures for all assigned companies
  • Tracking critical customer loads
  • Communicate ALL service failures reported during each shift to the appropriate CSR, DM and supervisors
  • Making phone contact during shift where appropriate and or required to include follow up with CSR, DM’s and Operations Manager to resolve service issues
  • Completing POD’s as requested and directed by Sales Management
• Responsible for following up with Maintenance, Road call and or Breakdown
  • Communicate and coordinate any issues with maintenance department regarding breakdowns and or truck service issues that may result in loss time for the driver or a service failure to the customer
  • Communicate all issues with Sales and Operations where appropriate and required
• Awareness and implementation of PSL’s Core Values

Qualifications

A Successful Off-Hours Dispatcher Must consistently demonstrate the company’s Mission and Values. They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must have customer service-oriented as well as team-oriented and must have good organizational skills. A successful Off-Hours Dispatcher must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

Additional Information

This job is a salary position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.