Off-Grid Safety Services Product Manager

Apple Inc.; San Jose (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Apple is seeking a Product Manager for Off-Grid Safety within the Satellite Connectivity Group in California. You will own and drive safety features for users outside terrestrial connectivity, coordinating with internal and external stakeholders while balancing real-world constraints with a user-centric vision.

You will lead schedules, capabilities, and escalations, acting as the customer advocate to deliver life-saving safety experiences.

Qualifications

• Exceptional written and verbal communication and presentation skills.
• Cross-functional leadership across technical leads, software developers, designers, and operations.
• Strong attention to detail with the ability to summarize discussions and drive actions.
• Experience managing external vendors and collaborations.
• Proven project management skills with handling multiple interdependent workstreams.
• High emotional intelligence and collaboration within a team culture.
• Creative, proactive problem solving in fast-paced environments.
• Ability to navigate ambiguity with integrity and resilience.
• Preferred: experience with Emergency Services, First Responders, Dispatch Agencies or regulators.

Skills

Exceptional Communication

Cross-functional Leadership

Detail-Oriented

Vendor Management

Project Management

High Emotional Intelligence

Creative Problem Solver

Integrity & Resilience

Emergency Services Background

Job description

Off-Grid Safety Services Product Manager

At Apple, we strive every single day to craft products that enrich people's lives. Our successes are the result of skilled domain experts working in an environment which encourages creativity, collaboration, and re-thinking of old problems in new ways! As a member of the Satellite Connectivity Group, you will work on the satellite networks that enable connectivity to iPhone and Watch Ultra when off the grid without cellular or Wi-Fi coverage. Every day, Apple customers use Emergency SOS, Roadside Assistance, Find My, and Messages via satellite to stay connected when they have no other means to communicate. You will have the unique and rewarding opportunity to shape these and other critical services, for the benefit and safety of millions of Apple device users. Apple's Satellite Connectivity Group is seeking a dedicated Product Manager to drive, document, and communicate our off-grid safety roadmap. At Apple, we believe our products begin with our people. By hiring a diverse team, we drive creative thought. By giving that team everything they need, we drive innovation. By hiring incredible engineers and product owners, we drive precision, and through our collaborative process, we create memorable experiences for our customers. These elements come together to make Apple an amazing environment for motivated people to do the greatest work of their lives. You will become part of a hands-on development team that sets the standard in cultivating excellence, creativity, and innovation. Will you help us design the next generation of revolutionary Apple products?

Description

Embodying Apple's core DNA, the ideal candidate will own and drive safety features for users who are beyond terrestrial cellular and Wi-Fi coverage. This begins with a deep, empathetic understanding of our users and their unique needs when off-grid, balancing real-world technical constraints while developing a strong, user-centric vision. Working with key stakeholders both inside and outside Apple, you will execute on this vision, soliciting feedback to refine the roadmap and align all teams. Managing schedules, capabilities, and escalations is a key aspect of this role. This position requires a unique blend of strong interpersonal skills to foster collaboration within Apple's culture, alongside rigorous technical and project management capabilities (including proactive communication, robust documentation, and an iterative mindset). Throughout the product lifecycle, you will act as the ultimate advocate for the customer, making swift, informed trade-off decisions to maintain momentum. Your primary focus will be delivering life-saving safety experiences to users without traditional connectivity. Additionally, you will lead these efforts across multiple parallel technology transitions, ensuring we consistently maintain an exceptionally high user-experience bar.

Minimum Qualifications

• Exceptional Communication: Outstanding written and verbal communication and presentation skills, with the ability to influence and align stakeholders at all levels of the organization.
• Cross-functional Leadership: Proven experience leading complex, cross-functional projects involving technical leads, software developers, designers, support engineers, and operations teams.
• Detail-Oriented & Action-Driven: High attention to detail, with a strong ability to summarize discussions, drive action items, follow up, and facilitate decision-making.
• Vendor Management: Demonstrated track record of successfully managing and collaborating with external vendors.
• Project Management: Strong project management skills, including project structuring and managing multiple interdependent workstreams.
• High Emotional Intelligence: High EQ with a deep capacity for empathy, fostering a collaborative environment where team success is valued.
• Creative Problem Solver: Self-motivated and proactive, with a demonstrated ability to think creatively and critically in a fast-paced environment.
• Integrity & Resilience: Deep commitment to doing the right thing, with the ability to navigate ambiguity and constructively resolve both conflict and impediments.

Preferred Qualifications

• Emergency Services Background: History working with Emergency Services, First Responders, Dispatch Agencies, and Government Regulators

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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