Specialist, Emergency Services - Sensing & Connectivity

Apple Inc.; Beaumont, Northern (TX, KY); Hybrid; USD 135,000 - 250,000; Full time

Job summary

Apple Inc. is seeking a Specialist in Emergency Services to help build next-generation safety technologies coordinated with sensing and connectivity features across Apple devices.

You will work with cross-functional teams and engage with public safety partners and regulators to extend reach of safety features. A strong background in public safety and PSAP operations is required, with travel as needed.

Qualifications

• At least 10 years' cumulative experience in one or more public safety disciplines such as communications, law enforcement, fire, or search and rescue, or emergency medical service.
• Experience with PSAP operations in multiple regions (East Asia/Pacific, Americas, South Asia).
• Basic knowledge of cellular networks and their role in emergency response.

Responsibilities

• Apply your skills to tackle challenging safety problems and work with systems and hardware engineers to develop new safety technologies.
• Collaborate with cross functional teams from different parts of Apple.
• Partner with government agencies and regulators to drive understanding and adoption of safety features in new markets.

Skills

Public safety experience

PSAP operations

Cellular networks

Public safety systems

Change management

Travel readiness

Education

Bachelor's degree or higher

Job description

Specialist, Emergency Services - Sensing & Connectivity

Beaumont, California, United States Software and Services

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, smart people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple products and services. The same passion for innovation that goes into our products also applies to our practices strengthening our commitment to leave the world better than we found it. Would you like to come and build the next generation of Apple's safety technologies that make it easy for our users to get help in an emergency, and help responders quickly find and accurately help our users when they do? Are you an experienced public safety professional who is passionate about the software technology and safety domains? Are you passionate about privacy? Join us to help deliver the next groundbreaking Apple product.

Description

At Apple, you will join a group of extraordinary engineers and software architects who develop the safety and location features that are shared across all our devices.

Responsibilities

• Internally, you will apply your skills and experience to tackle some of the most challenging problems in safety today, work closely with systems and hardware engineers to define and develop new safety technologies and applications and advise on core safety technologies like Enhanced Emergency Data, Emergency SOS via satellite, Location transport technologies like SIP PIDF-LO, NILR and AML, Crash & Fall Detection and Enhanced Safety Alerts.
• You will be working alongside many cross functional teams from different parts of Apple.
• Externally, you will partner with Government Agencies, Public Safety Answering Points, Regulators and industry associations in order to drive their understanding of those aforementioned safety features and increase the reach of those features in new markets. Such partnerships will involve connecting with those stakeholders, many in a face-to-face manner, so some travel may be required.

Minimum Qualifications

• At least 10 years' cumulative experience in one or more public safety disciplines such as communications, law enforcement, fire, or search and rescue, or emergency medical service.
• Experience, including legislative knowledge, with Public Safety Answering Point (PSAP) operations in one or more of the following regions: East Asia/Pacific, South and Central America, South Asia.
• Basic knowledge of cellular networks systems and their role in the emergency response chain.
• Strong understanding of public safety systems architecture, including delivery of voice or text messages to emergency services, with caller location, telecommunicator / dispatcher tools (e.g., CPE, CAD, mapping, radio) and, preferably, additional data (e.g., Medical ID, telematics, etc.)
• Experience integrating novel technologies into PSAP or field responder operations, and educating telecommunicators, dispatchers, or field responders as part of the change management process.
• Ability to travel as required

Preferred Qualifications

• You have a passion for safety technologies. Familiarity with location technologies like GPS / GNSS as well as public safety and emergency communications standards, training, and regulations is a plus.
• You thrive in a dynamic, collaborative environment and communicate effectively with multi-functional team members.
• Bachelor's or higher degree preferred, but not required.
• Additional non-English language skills are a plus.
• Passion for actively learning new skills, techniques, and processes.
• Desire to be exposed to all aspects of development, prototyping, planning, designing, productizing, launching, marketing, and scaling.
• Focused on the tiny details that are meaningful to our customers and the responders who help them.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $134,700 and $249,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants