OEM Quality Engineer - Customer-Facing Problem Solver

Astemo Ltd.; Harrodsburg (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Astemo Ltd. seeks a Quality Engineer to serve as the primary customer-facing contact for OEM quality issues and resolutions. This role requires strong multitasking, technical troubleshooting, and effective communication across customer and internal teams.

You will lead containment, root cause analysis, and corrective actions, coordinating manufacturing, engineering, and supplier quality to close issues on time and maintain robust quality documentation.

Qualifications

• Bachelor’s degree in engineering or equivalent
• Strong multitasking and organizational skills to manage multiple open issues
• Proven troubleshooting and structured problem-solving ability
• Excellent written and verbal communication skills
• Strong customer-service mindset and professional presence

Responsibilities

• Serve as a primary quality contact for OEM customers and handle product/process quality issues
• Manage multiple active quality issues with clear status tracking
• Lead customer responses and ongoing written and verbal communication
• Coordinate cross-functional teams to investigate and resolve issues
• Lead containment, root cause analysis, and corrective action activities
• Develop and deliver technical reports (8D or equivalent) with root cause and validation
• Explain technical findings clearly to customers and stakeholders
• Conduct shop floor investigations with production and engineering teams
• Support change management and PPAP submissions as needed
• Review and update Control Plans, PFMEAs, and related quality documentation
• Track corrective actions to closure and verify effectiveness
• Support continuous improvement and defect reduction initiatives

Skills

Multitasking

Organizational skills

Troubleshooting

Written communication

Verbal communication

Customer-service mindset

Education

Bachelor's degree in engineering

Tools

IATF core tools

PPAP

PFMEA/Control Plans

8D problem solving

Job description

Astemo Ltd. seeks a Quality Engineer to serve as the primary customer-facing contact for OEM quality issues and resolutions. This role requires strong multitasking, technical troubleshooting, and effective communication across customer and internal teams.

You will lead containment, root cause analysis, and corrective actions, coordinating manufacturing, engineering, and supplier quality to close issues on time and maintain robust quality documentation.