OEM Catering Sales Mgr

Concord Hospitality Enterprises Co.; Wilmington (NC); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Life insurance

Disability insurance

401(k) match

Tuition assistance

Hotel discounts

Training opportunities

Bonus eligibility

Job summary

Concord Hospitality Enterprises Co. in Wilmington, NC is seeking a proactive Catering & Sales Manager to lead social and corporate catering, including guest room bookings. The role blends sales, event management, and guest service with weekend flexibility and peak-season Tuesday-Saturday scheduling.

You will Sell and manage events, negotiate contracts, coordinate details with hotel teams, and drive revenue growth while delivering exceptional experiences for clients and guests.

Qualifications

• Excellent written and verbal communication.
• Proven ability to negotiate contracts and menus.
• Strong organizational and time-management skills.
• Comfort with a fast-paced hospitality environment.

Responsibilities

• Sell and manage social and corporate catering events, including guest rooms.
• Negotiate contracts, suggest menus, and coordinate room setups according to policy and client needs.
• Collaborate with hotel departments to ensure flawless event execution and guest satisfaction.
• Generate new business through solicitation, networking, and follow-up with past clients.
• Finalize and distribute BEOs and maintain accurate event records.
• Lead pre-event, on-site, and post-event communications to ensure service excellence.
• Monitor budgets, sales quotas, and revenue opportunities; implement strategies to increase catering revenue during low-demand periods.
• Conduct site tours for prospective clients and facilitate client meetings as needed.
• Train, delegate, and guide staff to ensure smooth operation of events and service standards.

Skills

Strong communication

Negotiation skills

Organizational skills

Flexible schedule

Guest-focused service

Job description

Concord Hospitality is seeking a proactive and results-drivenCatering & Sales Managerto lead social and corporate catering events, including guest room bookings. This role combines sales, event management, and guest service, with a focus on maximizing revenue and delivering exceptional experiences. A flexible schedule, including weekends (and peak-season Tuesday-Saturday), is required.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities:

• Sell and manage social and corporate catering events, including guest rooms, banquet food & beverage, and upselling contracted groups
• Negotiate contracts, suggest menus, and coordinate room setups according to policy and client needs
• Collaborate with hotel departments to ensure flawless event execution and guest satisfaction
• Generate new business through solicitation, networking, and follow-up with past clients
• Finalize and distribute Banquet Event Orders (BEOs) and maintain accurate event records
• Lead pre-event, on-site, and post-event communications to ensure service excellence
• Monitor budgets, sales quotas, and revenue opportunities; implement strategies to increase catering revenue during low-demand periods
• Conduct site tours for prospective clients and facilitate client meetings as needed
• Train, delegate, and guide staff to ensure smooth operation of events and service standards

Qualifications:

• Minimum 2 years' experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts (or equivalent combination of education and experience)
• Strong communication, negotiation, and organizational skills
• Ability to work a flexible schedule and thrive in a fast-paced environment
• Guest-focused with attention to detail and a commitment to delivering outstanding service

Why Join Concord?

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Training, development, and career advancement opportunities
• Eligibility for a performance-based bonus upon attainment of objectives

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

We are Concord!

Pay Rate: $26.07-$32.59/hourly

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.