OEM Asst Housekeeping Mgr - Norfolk Waterside Marriott

Hyatt Hotels; Norfolk (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading hospitality company seeks an Assistant Housekeeping Manager dedicated to providing top-tier customer service and overseeing housekeeping operations. You will manage a team of Room Care Attendants, ensuring high standards of cleanliness and guest satisfaction. This role offers a competitive salary along with a comprehensive benefits package that includes health plans, 401K options, and opportunities for professional growth.

Benefits

Medical/Dental/Vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates

Training & development opportunities

Qualifications

• Thorough knowledge of emergency procedures.
• Ability to supervise and train room care attendants.
• Must be able to move luggage/packages/furniture up to 40 lbs.

Responsibilities

• Supervise and train up to 16 Room Care Attendants.
• Inspect rooms and public areas for cleanliness.
• Handle guest complaints and ensure satisfaction.

Skills

Customer Service

Teamwork

Communication

Job description

As an Assistant Housekeeping Manager, you will:

· Always provide the highest quality of service to the customer.

· Supervise up to 16 Room Care Attendants.

· Deal promptly and effectively with guest complaints and requests.

· Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.

· Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.

· Promote teamwork and employee morale.

· Assist in running pre-shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met.

· Communicate all policies and procedures for housekeeping and special cleaning projects.

· Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.

· Ensure ready status of all rooms daily. Maintain key control.

· Ensure guest satisfaction through room cleanliness and attention to guest needs.

· After proving ability to increase workload, clean extra guest rooms to receive additional compensation.

· Check fixtures, television, radio, and heating/cooling equipment for proper operation.

· Set heating/cooling equipment and radio on proper settings.

· Inspect room for maintenance needs and report on maintenance service requests.

· Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.

· Log rooms cleaned on daily housekeeping report.

· Fold terry and linen while waiting for rooms.

· Know how to operate laundry equipment and maintain public area cleanliness.

· Must wear proper uniform at all times in accordance with the Standards of Appearance.

· Have a thorough knowledge of emergency procedures.

· Practice safety standards at all times.

· Be able to move luggage, packages, or furniture weighing up to 40 lbs.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Salary Range from $50,000 - $60,000 yearly.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.