OEM Asst Housekeeping Mgr - Norfolk Waterside Marriott

Concord Hospitality Enterprises; Norfolk (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking an OEM Assistant Housekeeping Manager to supervise staff and ensure the highest quality housekeeping services. This role includes training, guest satisfaction management, and daily inspections. Join a team that values personal development and quality service in the Norfolk Waterside area.

Benefits

Medical/Dental/Vision Plans

401K options

Tuition assistance

Discounted room rates at managed hotels

Training & development opportunities

Qualifications

• Must have experience supervising a housekeeping team.
• Strong customer service skills required.
• Ability to conduct training sessions and manage staff.

Responsibilities

• Supervise up to 16 Room Care Attendants.
• Inspect guest rooms and public areas for cleanliness.
• Communicate all policies and procedures for housekeeping.

Skills

Supervision

Customer Service

Teamwork

Training

Problem Solving

Job description

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As An Assistant Housekeeping Manager, You Will

• Always provide the highest quality of service to the customer.
• Supervise up to 16 Room Care Attendants.
• Deal promptly and effectively with guest complaints and requests.
• Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
• Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.
• Promote teamwork and employee morale.
• Assist in running pre-shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met.
• Communicate all policies and procedures for housekeeping and special cleaning projects.
• Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.
• Ensure ready status of all rooms daily. Maintain key control.
• Ensure guest satisfaction through room cleanliness and attention to guest needs.
• After proving ability to increase workload, clean extra guest rooms to receive additional compensation.
• Check fixtures, television, radio, and heating/cooling equipment for proper operation.
• Set heating/cooling equipment and radio on proper settings.
• Inspect room for maintenance needs and report on maintenance service requests.
• Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
• Log rooms cleaned on daily housekeeping report.
• Fold terry and linen while waiting for rooms.
• Know how to operate laundry equipment and maintain public area cleanliness.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage, packages, or furniture weighing up to 40 lbs.
  
  

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Salary Range from $50,000 - $60,000 yearly.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Concord Hospitality Enterprises by 2x

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