OEM Account Manager

CDK Global, Inc.; Newark (NJ); Hybrid; USD 120,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

Job summary

CDK Global is seeking an OEM Account Manager to lead the OEM program with a focus on development, retention, and growth. You will oversee internal and external program communications, drive performance metrics, and coordinate with sales, product, billing, and operations to achieve strategic objectives.

The role requires 5–10 years in software program management and strong client relationship experience. Travel up to 50% within the territory and collaboration with multiple teams are essential for

Qualifications

• Minimum of 5+ years in software project, program, and/or engagement management.
• At least 5+ years external client relationship management while delivering on requirements and deliverables.
• Deep expertise in automotive retail solutions and workflows.
• Ability to navigate complex environments and resolve client requests.
• Strong communication, presentation, and organizational skills.
• Excellent analytical ability with financial modeling and scenario planning.
• Experience coordinating cross-functional teams for complex client programs.
• Ability to anticipate risks and adapt to changing conditions.
• Knowledge of MS Word, MS Excel, MS Project and Visio is a plus.

Responsibilities

• Manage business relationship and program service delivery under the agreed scope.
• Lead quarterly and weekly program update meetings and client engagements.
• Collaborate on program financial modeling, projections, and financial deliverables.
• Prepare and present OEM program invoices; serve as escalation point for inquiries.
• Negotiate resources, deliverables, and costs; identify new OEM opportunities.
• Coordinate with finance for forecasting, invoicing, and changes; support SOW and CR processes.
• Partner with product/tech for feature development and prioritization.
• Ensure contractual obligations and compliance with client requirements.

Skills

Software project management

External client relationship mgmt

Automotive retail knowledge

Cross-functional coordination

Communication & presentation

Analytical skills

Financial modeling

Adaptability to changing conditions

Program scope & budgets

Education

Bachelor’s or equivalent experience

PMP certification preferred

Tools

MS Word

MS Excel

MS Project

Visio

Job description

## OEM Account ManagerApply: Newark, NJ, USA: Ramsey, NJ, USA: US - Pennsylvania - Home Office: Parsippany, NJ, USA: US - Connecticut - Home Office: Full time: Posted Today: JR9316**Remote:** Must be local to New Jersey, Philadelphia, or Connecticut and be able to travel 50% within the territory **About Us:**CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.CDK Global is the leader in providing integrated technology solutions to automotive dealerships world-wide and is looking for an ***Account Manager*** for our OEM business team. The Account Manager is responsible for development, retention, and growth of a strategic CDK OEM program and the corresponding activities that make up success for this program. The Account Manager has oversight for OEM account initiatives and the resources needed to achieve strategic business goals aligned with assigned programs. The Account Manager provides leadership and high-level oversight to the matrixed internal CDK teams responsible for delivering OEM program success including customer support, billing, product & technology, and operations. The successful Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood, managed, and executed while maintaining alignment with CDK’s priorities and business strategy. Must be able to oversee and orchestrate large scale, high impact projects and ongoing program initiatives, ensuring that business objectives are understood, communicated, managed, and optimized to achieve target program results. A highly successful Account Manager owns all aspects of internal and external program communications, establishes and tracks program performance metrics, captures and executes program requirements and corresponding planning, manages program timelines and budgets, and demonstrates a strong mastery of CDK processes and practices. **Position Responsibilities****Client Management*** Manage business relationship and program service delivery tied to the agreed upon statement of work* Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements* In alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables* Facilitate presentment, communication, and approval of OEM program invoices* Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting* Helps in the negotiation of project resources, deliverables and cost* Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK**CDK Operations*** Finance/Invoice: in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc.* Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration* Service: works with internal teams to develop, implement and maintain processes and program service levels **Program Management*** Product: partner with product & technology teams for new feature development and prioritization and defect fixes* SOW: manage new SOW and CR development, internal approvals, and execution* Contractual obligations: ensure CDK compliance with client technical requirements* Training: collaborate with product owners and functional teams for installation and ongoing support as new features released* Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support* Performance: provides program dashboards that provide quick, clear visibility of program status and performance **Qualifications*** 5-10 years software project, program, and/or engagement management* 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables* Expert in automotive retail solutions and workflows* Hands on ability to navigate complex business environments to resolve customer requests and requirements* Strong communication, presentation, and organization skills* Excellent analytical skills including the ability to model scenarios and manage to financials* Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity* Ability to anticipate and adapt to changing conditions, risks and opportunities* Expert with MS Word, MS Excel, MS Project and Visio **Preferred:*** Experience working with Auto Manufacturer dealer retail programs* Knowledgeable on CDK applications* PMP or other industry certification a plus **Education/Experience**Minimum:Bachelor’s or equivalent experience **Compensation**: $120,000 - $125,000 + yearly bonusCDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:* Paid Time Off (PTO)* 401K Matching Program* Tuition ReimbursementAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.CDK is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdk.com