OEM Account Manager

TechAlliance of Southwestern Ontario, London Economic Development Corporation; New Providence (NJ); Hybrid; USD 120,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

PTO

401K Matching Program

Tuition Reimbursement

Job summary

CDK Global is seeking an Account Manager for the OEM business team to oversee large-scale programs, manage cross-functional delivery, and ensure client objectives are met. The role emphasizes leadership across internal teams including support, billing, product, and operations to drive program success.

You will own program communications, track performance metrics, and coordinate resources to deliver on contractual obligations while expanding opportunities within existing clients and ensuring

Qualifications

• 5–10 years software project, program, and/or engagement management.
• 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables.
• Expert in automotive retail solutions and workflows.
• Hands on ability to navigate complex business environments to resolve customer requests and requirements.
• Strong communication, presentation, and organization skills.
• Excellent analytical skills including the ability to model scenarios and manage to financials.
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity.
• Ability to anticipate and adapt to changing conditions, risks and opportunities.
• PMP or other industry certification a plus.

Responsibilities

• Manage business relationship and program service delivery tied to the agreed upon statement of work.
• Organize quarterly business reviews and meetings with the client.
• Collaborate with client on program financial modeling, project projections, and financial deliverables.
• Facilitate presentment, communication, and approval of OEM program invoices.
• Serve as escalation point to resolve program-related inquiries across enrollments, data, billing, invoicing, product, and contracting.

Skills

Software project management

External client relationship

Automotive retail knowledge

Communication skills

Financial modeling

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

MS Excel

MS Project

Visio

Job description

Remote: Must be local to New Jersey, Philadelphia, or Connecticut and be able to travel 50% within the territory

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. CDK Global is the leader in providing integrated technology solutions to automotive dealerships world-wide and is looking for an Account Manager for our OEM business team. The Account Manager is responsible for development, retention, and growth of a strategic CDK OEM program and the corresponding activities that make up success for this program. The Account Manager has oversight for OEM account initiatives and the resources needed to achieve strategic business goals aligned with assigned programs. The Account Manager provides leadership and high-level oversight to the matrixed internal CDK teams responsible for delivering OEM program success including customer support, billing, product & technology, and operations. The successful Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood, managed, and executed while maintaining alignment with CDK’s priorities and business strategy. Must be able to oversee and orchestrate large scale, high impact projects and ongoing program initiatives, ensuring that business objectives are understood, communicated, managed, and optimized to achieve target program results. A highly successful Account Manager owns all aspects of internal and external program communications, establishes and tracks program performance metrics, captures and executes program requirements and corresponding planning, manages program timelines and budgets, and demonstrates a strong mastery of CDK processes and practices.

Position Responsibilities

Client Management

• Manage business relationship and program service delivery tied to the agreed upon statement of work
• Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
• In alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables
• Facilitate presentment, communication, and approval of OEM program invoices
• Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
• Helps in the negotiation of project resources, deliverables and cost
• Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK

CDK Operations Finance/Invoice

• in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc.

Enrollment

• interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration

Service

• works with internal teams to develop, implement and maintain processes and program service levels

Program Management Product

• partner with product & technology teams for new feature development and prioritization and defect fixes

SOW

• manage new SOW and CR development, internal approvals, and execution

Contractual obligations

• ensure CDK compliance with client technical requirements

Training

• collaborate with product owners and functional teams for installation and ongoing support as new features released

Go to Market

• serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support

Performance

• provides program dashboards that provide quick, clear visibility of program status and performance

Qualifications

• 5-10 years software project, program, and/or engagement management
• 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
• Expert in automotive retail solutions and workflows
• Hands on ability to navigate complex business environments to resolve customer requests and requirements
• Strong communication, presentation, and organization skills
• Excellent analytical skills including the ability to model scenarios and manage to financials
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
• Ability to anticipate and adapt to changing conditions, risks and opportunities
• Expert with MS Word, MS Excel, MS Project and Visio

Preferred

• Experience working with Auto Manufacturer dealer retail programs
• Knowledgeable on CDK applications
• PMP or other industry certification a plus

Education/Experience

Minimum: Bachelor’s or equivalent experience

Compensation

Compensation: $120,000 - $125,000 + yearly bonus CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

Benefits

• Medical, dental, and vision benefits in addition to:
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.

Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

CDK retains the right to change or assign other duties to this position as needed.

CDK is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Visit www.cdk.com