Ocean Import Specialist

DHL Germany; Torrance (CA); On-site; Confidential; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Torrance, CA, seeks an Ocean Import Agent with strong communication and customer service skills. The role emphasizes accuracy and timely movement of freight and information, based at our Torrance location.

Responsibilities include confirming shipment details, reviewing fees, and coordinating with document processing and operations to resolve issues. A minimum of 2 years' ocean imports experience is required.

Qualifications

• Minimum 2 years Ocean Imports experience in freight forwarding or international supply chain.
• Strong understanding of Ocean Import regulations and documents.
• Knowledge of Incoterms preferred.
• Ability to work in a fast-paced, deadline-driven office.
• Excellent customer service and follow-up skills.

Responsibilities

• Confirm shipment information with origin and initiate shipment.
• Receive and validate customer orders including shipping documents.
• Review and verify fees, profiles, SOPs, and rates.
• Verify shipment status and handling instructions with operations.
• Act as liaison between documents and customer for shipment details.
• Communicate and resolve issues during movement of goods.

Skills

Communication

Customer service

Multitasking

Time management

Microsoft Excel

Documentation

Problem solving

Education

Bachelor’s degree preferred

High school diploma or GED required

Tools

Excel

Word

PowerPoint

LOGIS

Cargo Wise

Job description

Job Title: Ocean Import Specialist

Job Location: Torrance, California

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an OCEAN IMPORT AGENT with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our Torrance, CA location.

Key Responsibilities:

• Confirm all shipment information with origin to initiate shipment Receive and validate customers order including shipping documents, SLI, EIN, credit application
• Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
• Verify shipment status, review pre-alert and verify shipment handling instructions to operations
• Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
• Communicate and resolve problems that arise in the movement of product
• Communicate exceptions and shipment status with Customer

Skills / Requirements:

• Minimum 2 years Ocean Imports experience in the freight forwarding or International Supply Chain industry.
• Strong Understanding of Ocean Import regulations and documents.
• Knowledge of Inco Terms a plus
• Ability to work in a fast-paced and deadline-driven office environment
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills
• Strong computer skills (Excel, Word, PowerPoint)
• LOGIS or Cargo Wise systems knowledge is a plus
• Hazmat certification is a plus
• Bachelor’s degree preferred, High school diploma or GED required

Pay Range:

$23.26 - $31.02/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.