Ocean Import & Export-freight operations/quoting/client management. - bilingual

HappyGlobal Service; Houston (TX); Sur place; USD 41 000 - 48 000; Plein temps

Résumé du poste

HappyGlobal Service is expanding its U.S. sales support, seeking an experienced ocean freight professional to own import/export operations, quotations and client relationships. You will coordinate cross-border teams and U.S.

vendors to oversee shipment milestones, documents, costs and exceptions, delivering reliable service and growing repeat business. This full-time, on-site role is based in Los Angeles or Houston, offering $30–$35 per hour.

Qualifications

• Typically 3+ years of ocean freight experience with a U.S.-based freight forwarder or NVOCC.
• Experience in imports and exports with end-to-end capability in at least one direction.
• Knowledge of U.S. ocean freight workflows and documentation.
• Fluent in English and Mandarin; working Mandarin for Mandarin-speaking customers.

Responsabilités

• Manage ocean import/export operations and coordinate carriers, overseas agents, brokers, truckers and warehouses.
• Review documents, ISF filing, milestones, and bill of lading review and release.
• Obtain supplier rates, prepare quotes within company authority and analyze costs.
• Track charges, identify cost-saving opportunities, and resolve exceptions with vendors.
• Maintain shipment records and provide clear handoffs to U.S., China and Asia teams.

Connaissances

Ocean freight operations

Quoting

Client management

Cross-border coordination

Excel

Outlook

Freight forwarding systems

English

Mandarin

Outils

Freight forwarding systems

Description du poste

Our Client is an international logistics provider and licensed NVOCC, as well as a member of the WCA, JC, and GLA networks. With over 10 years of experience and deep coverage across Southeast Asia, deliver one-stop, door-to-door logistics solutions, including ocean freight, air freight, trucking, customs clearance, and self-operated overseas warehousing. Our in-house digital management system supports a fully digitalized logistics process, and our industry-focused teams offer tailored solutions for sectors such as retail, new energy, and recycling resources. As our Client expand in North America, our Clientare building a U.S. sales team to serve importers across the U.S. market.

About the role

Own ocean freight operations, quotations and day-to-day customer relationships. Coordinate overseasteams and U.S. service providers to manage shipment milestones, documentation, costs and exceptions.Deliver reliable service while identifying opportunities to deepen existing customer relationships and growrepeat business

Ideal Candidate

Independently own ocean freight operations, quoting and client management. Coordinate cross-border teams and U.S. vendors to oversee shipment milestones, documents, costs and exceptions. Drive reliable service, nurture client partnerships and expand repeat business. Minimum 3 years hands-on ocean freight experience at a U.S. freight forwarder or NVOCC; fluent in English and Mandarin required.

This is a full-time, on-site position in Los Angeles or Houston, paying $30–$35 per hour

Responsibilities:

• Ocean import and export operations: Manage assigned shipments and coordinate carriers, overseas agents, customs brokers, truckers andwarehouses. For imports, review documents and coordinate ISF filing, arrival, clearance and examinations,release, pickup, delivery and empty returns; arrange CFS pickup for LCL shipments. For exports,coordinate bookings, empty pickup, loading, terminal delivery, cutoffs, applicable SI/VGM and AES/ITNmilestones, and bill of lading review and release. Work within company authorization and clearly assignedservice-provider responsibilities.
• Pricing and cost analysis: Obtain supplier rates based on routing, equipment, weight, commodity, timing and service scope.Compare executable options and calculate complete costs and gross profit. Confirm applicable freight,local, drayage, chassis and storage charges, rate validity, free time and potential accessorials. Issuecustomer quotations within company authority.
• Exceptions and cost control: Track last free day, free time, demurrage and detention/per diem exposure. Assess costs and risks whendelays, release issues or charge disputes arise; present practical options, drive timely decisions andescalate matters beyond your authority through resolution.
• Customer relationships and account development: Understand existing customers’ volumes, lanes and delivery needs. Review quote outcomes and servicefeedback to identify additional opportunities. Partner with sales and product teams to support quotations,trial shipments and repeat business while protecting service quality and margins.
• Billing and team coordination: Maintain shipment records, review vendor invoices and customer receivables, document extra chargesand support finance with reconciliation and collection follow-up. Follow credit and release procedures.Provide clear handoffs to U.S., China and Asia teams, including ownership, status, next steps anddeadlines

Qualifications

• Typically 3+ years of relevant ocean freight experience with a U.S.-based freight forwarder or NVOCC;demonstrated independent capability is the primary consideration.
• Hands-on experience in both imports and exports, with independent end-to-end capability in at leastone direction and practical participation in the other.
• Knowledge of U.S. ocean freight workflows and documentation, experience coordinating carriers,terminals, customs brokers, truckers and warehouses, and examples of independently resolvingexceptions.
• Practical experience sourcing rates, calculating costs and preparing customer quotations; ability toexplain pricing components, gross profit, assumptions and potential additional charges.
• Direct customer relationship experience, with specific examples of recovering orders, generating repeatbusiness, expanding service scope or increasing share of customer business.
• Clear spoken and written English and the ability to collaborate effectively with Chinese-speaking teams. Working Mandarin is required where direct support of Mandarin-speaking customers is part of theassigned scope.
• Ability to prioritize concurrent shipments, communicate proactively, elevate appropriately and providecomplete handoffs; availability for full-time on-site work and agreed coordination arrangements.
• Proficiency with Excel, Outlook, freight forwarding systems, and carrier and terminal tracking tools.

Preferred qualifications

• Independent end-to-end capability in both ocean imports and exports.
• Experience working across U.S. and China time zones, Southeast Asia trade lanes, multiple U.S. ports ordoor-to-door services.
• Verifiable results in supplier negotiation, customer account growth or process improvement

Compensation

This is a full-time, on-site position in Los Angeles or Houston, paying $30–$35 per hour. The specific officeaddress, regular work schedule, cross-time-zone coordination and urgent-response expectations will bediscussed during the interview process.

HappyGlobal Service and its clients are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants are encouraged to apply.