OCEAN - Human Resources Manager

Viking; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Lodging and meals

Travel to ship

Uniforms and laundry

Wi‑Fi on board

Job summary

Viking is seeking a Human Resource Manager to lead shipboard HR across all departments. You will oversee employee relations, coaching and training, and ensure fair processes on ocean voyages.

Requirements include at least 5 years in HR leadership, a HR management diploma, and fluent English. Shipboard experience is preferred. Role includes benefits like lodging, meals, and travel to the ship.

Qualifications

• Minimum 5 years’ experience as a Human Resource Manager or similar role.
• Diploma or degree in HR management; shipboard experience preferred.
• Fluent in English with excellent oral and written communication.

Responsibilities

• Lead employee relations and advise department heads on HR issues.
• Implement Viking STAR Service Standard and onboard Life Quality.
• Handle grievances, conduct investigations and resolve conflicts.
• Ensure time and attendance procedures and MLC compliance.
• Support crew scheduling and department changes as needed.
• Manage resignation processes and exit interviews.
• Lead leadership development and onboard training.

Skills

HR management

employee relations

leadership

English proficiency

Education

Diploma in Human Resources Management

Tools

PC databases

Spreadsheets

Word processing

Job description

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Role Overview

• Part of our Hotel Administration team on our Ocean vessels, the Human Resource Manager manages and controls the strategic implementation of shipboard HR processes and procedures across all departments, ensuring fairness and consistency, including employee relations, employee communication, training and development, coaching and counselling, quality of life and leadership training.
• The Human Resource Manager reports to Captain.

What You Will Do On Board

• Provide competent leadership in the area of employee relations by assisting and guiding Department Heads and Shipboard Managers with HR issues.
• In conjunction with Senior Officers, implement and sustain Viking’s STAR Service Standard and Quality of Life, onboard the ship.
• Provide an accessible and nurturing environment to handle employee relations issues, using effective conflict resolution skills, and assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome.
• Ensure Time and Attendance Procedures are followed by all departments to ensure 100% compliance, in line with both company and Maritime Labor Convention (MLC) regulations.
• Participate in all investigations related to employee performance or policy violations.
• Facilitate all crew scheduling requests and queries and liaise with shoreside HR, where necessary. Facilitate all change of department requests, as per company process.
• Facilitate the employee resignation process, including exit interviews.
• Responsible for leadership development onboard including feedback, assessments and training.

WHY JOIN VIKING?

Elevate Your Career

Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:

• Paid training program in skills and approach to premium hospitality services
• On-the-job coaching to help you advance rapidly
• A lifelong network of hospitality professionals from many different countries
• Internal transfer opportunities to River, Ocean and Expedition ships

On board our ship

• Lodging, meals, unlimited Wi‑Fi, uniforms, and laundry are free of charge for all crew members
• Crew cabin with single berth
• Travel to/from the ship provided by Viking
• Crew-only deck, dedicated recreational spaces and activities
• Access to use the guest fitness center during certain hours

Employee Benefits

• Referral program
• Loyalty bonuses
• Tax-free salary

YOUR PROFILE

• A required minimum of 5 years’ experience as a Human Resource Manager or similar position, with a diploma in Human Resources Management.
• Shipboard experience is preferred.
• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; flexible, stress resistant, committed team player.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional work ethic, motivational skills and coaching abilities.

APPLICATION AND JOB RELEVANT INFORMATION

Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make‑up, skin‑colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case‑case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team.

DISCLAIMER

As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.