OCEAN - Associate General Manager

Viking; Oakland (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid training program

On-the-job coaching

Global hospitality network

Internal transfer opportunities across

Job summary

Viking is seeking an Associate General Manager to join our Hotel Administration team aboard our ocean vessels. You will oversee revenue, cost control, payroll, and cruise reporting while ensuring STAR Service standards and economy in all hotel operations.

Reporting to the Hotel General Manager, you will lead a multicultural crew, drive financial targets, supervise ship’s funds and inventory, and coordinate F&B, shop events, and shore excursions.

Qualifications

• Diploma from internationally recognized hotel school or university.
• Minimum of 5 years in Food & Beverage Manager or Assistant General Manager or higher in a luxury/premium property, with at least 3 years of ships and managerial experience at this level.
• Financial background with budgeting and financial analysis experience.
• Public health knowledge.
• HR training or craft training or equivalent.

Responsibilities

• Oversee revenue and cost control, and adhere to budgets.
• Manage ship's financial operations, reporting, and payroll activities.
• Ensure hotel department operations align with financial targets.
• Oversee ship funds and cash availability.
• Receive and review weekly hotel department inventory reports.
• Submit cruise end financial reports accurately.
• Plan shop/concession events with department heads.
• Oversee shore excursions sales and dispatches.
• Ensure compliance with crew employment law, health and safety policies, SMS, and company directives.
• Lead and support a multicultural team to maximize crew satisfaction and retention.

Skills

Leadership

Team management

Communication skills

English skills

Education

Diploma from hotel school

Job description

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row byCondé Nast Travelerin the 2025 Readers’ Choice Awards. Viking is also rated a "World's Best" byTravel + Leisure - no other travel company has simultaneously received such honors by both publications.

Role Overview

• Part of our Hotel Administration team on our Ocean vessels, the Associate General Manager as second in charge of the hotel operation, is responsible for overseeing and controlling the ship’s entire financial operation including revenue, cost management, guest, and crew administration, in accordance with Viking’s STAR Service Standards. The Associate General Manager is required to implement, manage, and maintain all service standards on board.
• The Associate General Manager reports to Hotel General Manager.

What You Will Do On Board

• Responsible for Revenue and cost control and adherence to set budgets.
• Overseeing the ship financial operation, reporting and statistics and internal auditing as required, including accounting, payroll, and cruise closing.
• Ensure that all Hotel Department operations are conducted economically, in alignment with financial targets.
• Overseeing and accountability for ship’s funds and cash availability.
• Receive weekly inventory reports from all sources in the Hotel Department, ensuring that supplies are sufficient but not excessive.
• Responsible for the accurate submission of Cruise End financial reports.
• Plan all Shop/Concessionaire's events with Department Heads.
• Overseeing sale of shore excursions and tour dispatches.
• To be familiar with the legal aspects of Crew employment, Health and Safety at work, the company’s SMS and Environmental Policies and all other company directives governing the administration of Crew and Port Operations.
• Active involvement and ownership in all F&B outlets including quality and service assurance by identifying flows and establishing a healthy and effective training routine.
• Inventory of all food, beverage, expendable and consumable items conduct monthly inventory check every month in conjunction with the HOD's.
• Ensure that the loading process is followed and quality assurance in combination with accurate deliveries.
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity, and retention.

WHY JOIN VIKING?

Elevate Your Career

• Paid training program in skills and approach to premium hospitality services
• On-the-job coaching to help you advance rapidly
• A lifelong network of hospitality professionals from many different countries
• Internal transfer opportunities to River, Ocean and Expedition ships

On board our ship

• Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
• Travel to/from the ship provided by Viking
• Crew-only deck, dedicated recreational spaces and activities
• Access to use the guest fitness center during certain hours

Employee Benefits

• Referral program
• Loyalty bonuses
• Tax-free salary

About You

• Diploma from international recognized hotel school or university
• Min. 5 years Food & Beverage Manager or Assistant General manager or higher in a luxury/ premium property, with a minimum of 3 years of ships and managing experience in this position or higher
• Financial background and Exposure to Budgeting and financial analysis
• Proven public health knowledge
• Completed appropriate HR training, craft training or equivalent
• Excellent English skills in both writing and speech, other languages a plus
• Service and detail oriented with a strong guest focus
• Excellent management, organizational and communication skills
• Flexibility and stress resistance, team player, commitment, positive personality, professional appearance, hands-on approach
• Exceptional leadership qualities to lead a multicultural team to success

APPLICATION AND JOB RELEVANT INFORMATION

Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team.

DISCLAIMER

As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.