Ocean Freight Manager

DHL Global Forwarding; Atlanta (GA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Competitive salary

Incentives

401(k) match

Stock purchase plan

Medical insurance

Vision

Dental

Paid time off

Job summary

DHL Global Forwarding in Atlanta, GA seeks an Ocean Freight Manager to lead a team of department managers, Supervisors and Ocean Freight Specialists, owning P&L and driving performance.

You will oversee service quality, supplier relations, regulatory compliance, and overall profitability while guiding a culture of customer-centric collaboration and continuous improvement.

Qualifications

• Minimum of 6 years of experience in the freight forwarding industry, including at least 4 years of leadership in Ocean Freight operations.
• Knowledge of the CargoWise system is advantageous.
• Bachelor's degree preferred.

Responsibilities

• Owns the P&L within the area of control
• Drive growth in local markets with field sales and customer retention through regular visits and excellent service
• 3rd or 2nd escalation point for complaints and special requests
• Ensure service quality and operational excellence by monitoring feedback and improving performance
• Ensure teams adhere to global standard processes for shipments
• Build and manage supplier relationships to optimize service and profitability
• Lead and develop a high-performing team and foster collaboration
• Align team goals to P/L excellence with clear ownership
• Drive productivity targets and GP maximization
• Promote a finance-first mindset among team members

Skills

Staff development

Strategic leadership

Financial acumen

Communication skills

MS Office

Customer-centric

KPI driven

Process improvement

Stakeholder management

Education

Bachelor's degree

Tools

CargoWise

Job description

As the Ocean Freight Manager, you will have full responsibility for all aspects of our logistics operation. You will oversee a team of Department managers, Supervisors & Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity, fostering a customer-centric culture, and taking ownership of Profit and Loss (PnL) responsibilities to drive financial performance. Act as a primary escalation point for any exceptions. Regular performance evaluations and proactive monitoring are essential to identify and implement improvements.

Key Responsibilities:

• Owns the P&L within the specific area of control
• Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint/escalation management
• 3rd or 2nd escalation point depending on local structure for customer complaints and special requests/inquiries and works with internal teams toward resolution
• Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
• Ensure that teams adhere to the Global standard processes when executing shipments
• Build and manages supplier relationships to optimize service delivery and profitability
• Oversee and develop a high-performing team, that is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvement
• Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives
• Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments
• Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers
• Drive GP maximization with the team through tight financial control
• Develop and maintain business relationships with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention
• Support and develop a strong team of freight forwarding professionals, creating an environment that promotes employee engagement and growth
• Drive the transformation of the team from a data entry focus to a proactive and solution-oriented approach
• Foster a finance-first mindset, connecting the dots between P/L and file level performance
• Align team goals to P/L excellence, including clear P/L ownership
• Initiate and drive initiatives to enhance customer experience and satisfaction

Skills / Requirements:

• Proven track record of developing, coaching, and mentoring staff to achieve exceptional results
• Success in leading teams through a transition to prioritize customer-centricity and adopt a finance-first mindset
• Demonstrated strategic, transformational, and visionary mindset
• Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement, aiming to optimize customer satisfaction and enhance profitability
• Strong leadership abilities, including driving KPIs, fostering employee engagement, team building, and inspiring a visionary culture
• Business acumen and commercial drive, with a keen eye for strategic opportunities and growth
• Exceptional communication skills, both verbal and written, with the ability to deliver impactful presentations and effectively convey strategic vision
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint, to facilitate strategic analysis and communication
• Preferred bachelor's degree (BA/BS) demonstrating a strong educational foundation
• Minimum of 6 years of experience in the freight forwarding industry, including at least 4 years of leadership experience in Ocean Freight operations.
• Knowledge of the CargoWise system is advantageous, enabling strategic decision-making and operational efficiency

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.