Ocean Export Freight Manager

WM; Chicago (IL); Hybrid; USD 67,800 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Stock purchase plan

401(k) matching

Paid vacation

Holidays

Personal days

Job summary

WM is seeking an Export Logistics Support to drive the logistics growth of International Exports by developing and implementing sound logistics strategies and securing space/equipment/bookings in a fast-paced office environment. The role requires collaboration with Sales on order fulfillment and ensuring shipments.

This remote/hybrid position is ideally located in Chicago, IL or Houston, TX, supporting Latin America in Central time and requiring availability during 8:00 AM–5:30 PM CST.

Qualifications

• Bachelor's Degree in Business Administration or similar area of study, or in lieu of degree.
• 3 years of relevant work experience (in addition to education requirement).

Responsibilities

• Manage outgoing cargo from facilities and third-party shippers.
• Provide timely information related to export requirements.
• Review Sales analyses and order requirements, raise questions when needed to follow WM guidelines.
• Coordinate timelines for orders and bookings to fulfill buy/sell orders.
• Negotiate third‑party freight costs when needed to ensure timely service.
• Communicate with customers to monitor inventories and plan equipment moves.
• Develop alternative logistics solutions when export movements are challenging.
• Coordinate with Booking/LOI/Documentation teams to track shipments.
• Respond to customer complaints promptly and investigate delivery issues.
• Initiate calls to customers for deliveries and inform delays; trace with carriers as needed.
• Maintain professional image and promote morale and efficiency.
• Attend meetings to foster cross-functional relationships and productivity.

Education

Bachelor's Degree in Business Administration or similar

Job description

Job Summary

The Export Logistics Support position manages the logistics growth of International Exports to achieve budgeted goals by developing and implementing sound logistics strategies and securing space/equipment/bookings in a fast‑paced office environment. The individual will work closely with Sales on order fulfillment and securing shipments.

Remote position: Ideally located in Chicago, IL or Houston, TX (hybrid).

Supporting client (Latin America) in Central time zone. Must be available during working hours of 8 AM–5:30 PM CST.

Essential Duties and Responsibilities

• Responsible for outgoing cargo from our recycling facilities as well as third party shippers.
• Provide crucial and timely information related to the requirements of export.
• Responsible for reading and reviewing Sales Analysis and order requirements, understand them and prompt questions through critical thinking if there are misses, inaccuracy and deviation to the set WM guidelines.
• Responsible for managing the timelines for orders and bookings to fulfill 100% of the buy / sell orders in compliance with order requirements.
• Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers’ material by using WM approved carriers.
• Communicate with customers to monitor inventories, anticipate their production needs, pre‑plan and schedule all necessary equipment to move material.
• Responsible to come up with alternative logistics solution when export movement becomes difficult. Proactively interact with Freight Forwarder, Shipping Lines, Truckers, and Freight team to find logistics solutions.
• Coordinate with the Booking Coordinator, LOI team and Documentation team to ensure shipments are properly tracked.
• Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers.
• Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries. Initiate traces with carriers and railroads for proof of deliveries when needed.
• Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
• Works to meet or exceed service and operational goals established for the organization, including productivity, quality, and timeliness goals.
• Perform other special projects and tasks as assigned.

Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 3 years of relevant work experience (in addition to education requirement).

B. Preferred Qualifications

• Bi-linguel, proficiency to speak and write in Spanish
• Previous Shipping container experience
• Previous export coordination experience
• Overseas logistics coordination
• Analytical and logistics skills, industry knowledge, and customer skills

Physical Requirements

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay

The expected base pay range for this position across the U.S. is $67,800 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short‑term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran