Occupational Health Operations Associate — Client Support

Accuratebackground; Winchester (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Annual bonus/commission (variable pay)

Job summary

Accurate Background is seeking an Occupational Health Services (OHS) Associate in the Winchester, VA area to support donor health testing, client communication, and data processing. You will learn regulated processes for drug and occupational health testing and ensure accurate results delivery to clients.

The role emphasizes attention to detail, the ability to multitask, and collaboration with internal teams.

Qualifications

• Bachelor’s degree or relevant experience may be substituted for formal education.
• Able to complete work with minimal errors under limited supervision.
• Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required.
• Ability to multitask (read or type while talking on the phone) required.
• Strong written and verbal comprehension and expression skills required.
• Ability to type 35+ WPM required.
• Previous experience with CRM systems (i.e., Salesforce) preferred.
• Must take ownership, be open, work as one, and stay curious.

Responsibilities

• Schedule donor occupational health testing within vendor systems.
• Process and complete drug and occupational health testing results to ensure delivery to clients.
• Learn and understand the regulated processes for both drug and occupational health testing.
• Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results.
• Work with internal teams to assist clients.
• Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results.
• Meet production and quality standards of the company/department.
• Record details of all calls and tasks, as well as actions taken, into Salesforce.

Skills

Salesforce

Microsoft Office

Typing 35 WPM

Multitasking

Written & Verbal communication

Education

Bachelor’s degree or relevant experience

Tools

CRM Systems (Salesforce)

Office 365

Job description

Accurate Background is seeking an Occupational Health Services (OHS) Associate in the Winchester, VA area to support donor health testing, client communication, and data processing. You will learn regulated processes for drug and occupational health testing and ensure accurate results delivery to clients.

The role emphasizes attention to detail, the ability to multitask, and collaboration with internal teams.