Occupational Health Data Entry Specialist

Accurate Background; Winchester (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance and dental

401k plan

Bonus potential

Job summary

Accurate Background is hiring an Occupational Health Services Associate to support donor health testing and client services. You will learn regulated processes, coordinate testing with vendors, and maintain accurate records in Salesforce while helping internal teams meet SLA targets.

The role emphasizes attention to detail, the ability to multitask, and strong written and verbal communication in a fast-paced environment. Competitive benefits and potential bonuses are included.

Qualifications

• High school degree or GED required.
• Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required.
• Ability to multitask (i.e., read or type while talking on the phone) required.
• Strong written and verbal comprehension and expression skills required.
• Ability to type 35+ WPM required.
• Previous experience with CRM systems (i.e., Salesforce) preferred.

Responsibilities

• Schedule donor occupational health testing within vendor systems.
• Process and complete drug and occupational health testing results to ensure delivery to clients.
• Learn and understand the regulated processes for both drug and occupational health testing.
• Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results.
• Work with internal teams to assist clients.
• Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results.
• Meeting attendance, production and quality standards of the company/department.
• Records details of all calls and tasks, as well as actions taken, into Salesforce.
• Other duties related as assigned by management.
• Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures.
• Contributes to team effort in maintaining service level agreements (SLA).
• Contribute to a positive team environment.
• Contribute to creating and maintaining work instructions and Milo flow charts.
• Ability to multitask, make decisions, and work independently and well as with a team.

Skills

Multitask ability

Strong communication

Typing 35+ WPM

Education

High school diploma or GED

Tools

Microsoft Office 365

Salesforce

Job description

Accurate Background is hiring an Occupational Health Services Associate to support donor health testing and client services. You will learn regulated processes, coordinate testing with vendors, and maintain accurate records in Salesforce while helping internal teams meet SLA targets.

The role emphasizes attention to detail, the ability to multitask, and strong written and verbal communication in a fast-paced environment. Competitive benefits and potential bonuses are included.