Occupancy Specialist/Leasing Specialist

Beacon Communities LLC; Worcester (MA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401k plan

Life insurance

Paid time off

EAP

Job summary

Beacon Communities LLC is seeking an Occupancy Specialist/Leasing Specialist for Stratton Hill in Worcester, MA. The role covers the full leasing cycle, from intake to occupancy, with a focus on maintaining high occupancy and excellent customer service to residents and applicants.

The position requires knowledge of subsidy regulations, strong math and organizational skills, and experience with Yardi. Associates degree or equivalent is required, COS designation preferred.

Qualifications

• Associates degree or equivalent work experience required.
• COS designation required (depending on property needs); COS with Section 8/236/Rent Supplemental may be needed.

Responsibilities

• Process income certifications/recertifications for multiple affordable housing programs and update Yardi database.
• Process monthly Section 8 Housing Assistance Payment Billing.
• Process and transmit TRACS.

Skills

Math skills

Attention to detail

Subsidy regulations

MS Office

Excel

Self-motivation

Emergency handling

Interpersonal skills

Organizational skills

Education

Associates degree or equivalent

Certified Occupancy Specialist (COS) designation

Tools

Yardi

Job description

Occupancy Specialist/Leasing Specialist, Stratton Hill - Worcester, MA

Job Summary: The Occupancy Specialist/Leasing Specialist interacts directly with prospective and current residents to achieve maximum occupancy. Acts as the Company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident. Sells features and benefits of apartment living to prospective and current residents. Achieves and maintains occupancy goals. Responsible for all phases of the leasing process.

Supervision Received:

Reports to Property Manager.

Supervision Exercised:

No supervisory duties required.

Essential Functions of the Position:

(Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class.)

Occupancy Specialist Duties

• Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.
• Processes monthly Section 8 Housing Assistance Payment Billing.
• Processes and transmits TRACS (Tenant Rental Assistance Certification System).
• Greets applicants and provides instruction and guidance to prospective residents during application process.
• Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
• Coordinates and maintains waiting list.
• Prepares and maintains office and rental expense budgets.
• Assists with rent collection efforts by mailing notices to delinquent residents.
• Prepares lease packages and supplemental documents for new move‑ins.
• Conducts new resident orientation.
• Special projects as assigned by property manager.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
• Preserves and respects resident and applicant confidentiality.

Leasing Consultant Duties

• Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation, and distribution of applications.
• Provides polished and professional sales tours of the model apartment, vacant apartments and community amenities.
• Achieves tiered rent levels and occupancy goals.
• Coordinates and prepares annual lease renewals and income re‑certifications.
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports and market study.
• Prepares lease packages and supplemental documents for new move‑ins.
• Conducts new resident orientation.
• Provides backup support to Occupancy Specialist.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
• Preserves and respects resident and applicant confidentiality.

Education and Experience:

• Associates degree or equivalent work experience required.
• Two years sales/leasing experience desirable.
• Certified Occupancy Specialist Designation required (depending on property needs, COS experience with Project Based Section 8, Section 236, Rent Supplement and 13A experience may be needed).

Qualifications And Skills

• Strong math skills and attention to detail required.
• Knowledge of subsidy regulations.
• Proficient in Microsoft Office and Excel.
• Highly motivated and able to work independently.
• Ability to handle resident or building emergency situations if needed.
• Excellent organizational, proofreading and interpersonal skills required.

Beacon Core Competencies required for all positions:

Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Leasing Specialist/Occupancy Specialist Competencies required:

Job Knowledge, Quality, Self Development, Personal Organization, Productivity, Computer Skills, Customer Service, Product Knowledge, Sales Skills, Communication, Internet Savvy.

Compensation:

$28.36 - $29.81 per hour

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Company Overview

Founded in 2004, Beacon Communities LLC is a privately‑owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income‑housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.

At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.

Benefits Offered

At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.

As a regular, full time employee at Beacon you can expect:

• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• Work‑Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company‑Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E-Verify program.