Occupancy Specialist

Chicago Housing Authority

Chicago (IL)

Hybrid

USD 58,500 - 71,500

Part time

14 days+

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Benefits offered by this job

Pension Plan

Healthcare benefits

Paid time off

Dental & Vision

Life Insurance

Transit Parking

Education Support

Retirement plan with match

Remote work possibility

Job summary

Chicago Housing Authority is seeking an Occupancy Specialist II to manage waitlists and ensure adherence to policy. You will create training materials, facilitate trainings, and perform user acceptance testing across CHA systems.

The role includes evaluating credit and criminal background reports, handling resident requests, and supporting policy updates with cross-functional teams. Hybrid/remote options may apply after probation.

Qualifications

Bachelor’s degree in a relevant field and transferable work experience.
Strong communication and customer service skills; able to work on teams and individually.
Knowledge of public housing occupancy standards, HUD regulations, CHA policies, and nondiscrimination laws.

Responsibilities

Manage and monitor waitlist activities per policy and procedures.
Conduct trainings for contractors on leasing processes.
Audit and document waitlist activities for internal/external reviews.
Process criminal and credit background checks for applicants and residents.
Communicate with stakeholders via phone, email, and in person.
Support policy updates and develop forms or templates.
Create training materials and facilitate sessions.
Collaborate with IT/Data teams to test systems and document results.

Skills

Communication

Customer Service

Teamwork

Public Housing Knowledge

Documentation

Education

Bachelor’s degree in urban planning / public policy / business administration / public administration or related field

Tools

Yardi

MS Office

Job description

POSITION SUMMARY

The Occupancy Specialist is responsible for managing and monitoring waitlist activities as required by the Admissions and Continued Occupancy Policy and Procedures. Additionally, the Occupancy Specialist II is responsible for creating training material, facilitating trainings, and performing user acceptance testing.

DUTIES AND RESPONSIBILITIES

WaitlistManagement:

Issues appropriatewaitlistnamesforoutreachandscreening.
Conduct process training for contactors regarding the leasing processes.
Monitorswaitlistactivitytoensurecompliancewithapplicable policies, procedures, and processes
Manage and maintainwaitlistdocumentationforinternalandexternal audits.
Conducts a Move-In Review Audit onelectronic (andphysical)documentationtoensurecompliancewithapplicablepoliciesfor outreach, screening, and leasing.
Issues Compliant and Non-Compliant Audit Findings summarizing waitlist outcome details.
Maintainsdetailedknowledge of assignedportfolio’s leasingactivity.

Reporting:

Timely and accurately document various waitlist management activity reports.
Provides detailed and summary data to assist with development of routine and adhocreports, presentations, or other analysis for internalandexternalstakeholders.

PolicyandProgramCompliance:

Process and evaluate criminal (and credit background) reports for applicants and residents.
Process resident requests for lease additions, split transfers, transfers, and residuals.
Conducts Waitlist Appeals and Individualized Assessments that include reviewing and analyzing all mitigating circumstances and other information, prepare summary reports and make recommendations for waitlist reinstatement or denial.
Participate in meetings to revise policies and procedures.
Makes recommendations, and assists with development of templates, forms, letters, etc.

User Acceptance Testing and Training:

Creates training material to explain the process for new initiatives and existing procedures.
Participates and facilitates live and online training sessions.
Workswith the Data Analytics team and ITtotest/replicate system errors, perform User Acceptance Testing, and document results for various organizational systems (i.e. Yardi, application and administration portals, CHA website,etc.).

Customer Service

Responsible for researching and responding to requests for information from internal/external stakeholders (i.e. Co-workers, Applicants/residents, Access Living, Elected Officials).
Responsible for working with ITS/Communications to maintain up-to-date information on CHA internet/intranet (i.e. application, senior site listing, etc.)
Respond to clients via telephone, e-mail, fax, correspondence, and in-person.
Process requests for mitigation hearings, lease additions, split transfers, transfers, and residuals.
Performs all other duties and projects assigned.

QUALIFICATIONS

Graduationfromananaccreditedcollegeoruniversitywithabachelor’sdegreeinurbanplanning,publicpolicy,businessadministration,publicadministration,orarelatedfield,withaminimumoftwoyearstransferableworkexperience,ORanequivalentfouryearsofcombinedcollegeeducation,andaminimumoffiveyearstransferrableworkexperience(inlieuofabachelor’sdegree).

The incumbent must possess highly effective communication and customer service skills and must be able to work well on team-oriented projects as well as individual projects. Working knowledge of public housing Occupancy Standards, HUD regulations, CHA policies including Fair Housing and federal laws and regulations that prohibit discrimination against individuals with disabilities is preferred. This position requires advanced verbal and written communication skills, effective problem-solving and organizational skills, and the ability to exercise objective judgment and discretion, ability to meet and enforce deadlines, multi-task, and the ability to interpret, implement, and enforce procedures. Strong computer skills are also required (Microsoft Word, Excel, and PowerPoint, data entry). Experience working in Yardi is a plus.

This is a Union Local 73, hourly position.

BENEFITS AT-A-GLANCE

Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.