Occupancy Clerk

The Job Shop; Winchester (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Job Shop in Winchester, KY is seeking an Occupancy/Leasing Clerk to review and process occupancy documents, verify information, and maintain accurate financial records for managed properties. You will handle confidential tenant data, support daily office operations, interview applicants, manage wait lists, and ensure HUD/LIHTC compliance.

Strong detail orientation, communication, and independent work style are essential for success in this role.

Qualifications

• 2–4 years of related experience
• COS certification preferred
• Strong organizational, customer service, and regulatory knowledge
• Strong attention to detail and accuracy
• Excellent communication and customer‑service skills
• Ability to work independently and manage multiple tasks
• Proficient with computers, email, and basic office software
• Strong organizational and time‑management skills

Responsibilities

• Review, verify, and process occupancy documents and applications
• Handle confidential financial and customer information
• Assist with reporting, filing, and maintaining organized records
• Respond to emails and phone inquiries in a professional manner
• Support daily office operations and administrative tasks as needed
• Interview applicants and assess eligibility based on income, household composition, and program criteria
• Manage waiting lists, process applications, and maintain accurate resident files
• Ensure compliance with HUD regulations, LIHTC requirements, and local/state housing laws
• Conduct inspections to verify health, safety, and lease compliance
• Serve as a liaison between property managers, residents, and external agencies

Skills

Organizational skills

Customer service

Regulatory knowledge

Attention to detail

Communication skills

Independent work

Time management

Education

COS certification

Tools

Office software

Email

Computers

Job description

We are seeking a detail‑oriented and dependable Occupancy/Leasing Clerk with experience in banking, finance, or occupancy experience in the Winchester, KY area. This position is responsible for reviewing documents, processing occupancy information, and ensuring accuracy in all financial‑related records.

Key Responsibilities

• Review, verify, and process occupancy documents and applications
• Handle confidential financial and customer information
• Assist with reporting, filing, and maintaining organized records
• Respond to emails and phone inquiries in a professional manner
• Support daily office operations and administrative tasks as needed
• Interview applicants and assess eligibility based on income, household composition, and program criteria
• Manage waiting lists, process applications, and maintain accurate resident files
• Ensure compliance with HUD regulations, LIHTC requirements, and local/state housing laws
• Conduct inspections to verify health, safety, and lease compliance
• Serve as a liaison between property managers, residents, and external agencies

Qualifications

• 2–4 years of related experience
• Occupancy Specialist (COS) certification preferred
• Strong organizational, customer service, and regulatory knowledge
• Strong attention to detail and accuracy
• Excellent communication and customer‑service skills
• Ability to work independently and manage multiple tasks
• Proficient with computers, email, and basic office software
• Strong organizational and time‑management skills