Obstetrics Family Experience Concierge

UPMC; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

UPMC Northwest is seeking a full-time Patient & Family Concierge to join the Obstetrics/Nursery Team. You will create exceptional experiences for patients, families, and visitors while handling duties like birth certificate registry and unit charges.

The role emphasizes service orientation, attention to detail, and the ability to adapt to diverse needs across the patient journey. Final placement considers education, experience, and management discretion.

Qualifications

• Experience delivering patient- or guest-centered service in a healthcare setting.
• Strong communication and interpersonal skills for diverse populations.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Greet patients and families, provide directions, and escort to destinations while upholding privacy.
• Assist with unit-specific tasks like coordinating transportation and issuing parking passes.
• Support front desk activities, respond to call lights, and share information about hospital policies and services.

Skills

Customer service

Communication

Multitasking

Job description

UPMC Northwest is seeking a full-time Patient & Family Concierge to join the Obstetrics/Nursery Team. You will create exceptional experiences for patients, families, and visitors while handling duties like birth certificate registry and unit charges.

The role emphasizes service orientation, attention to detail, and the ability to adapt to diverse needs across the patient journey. Final placement considers education, experience, and management discretion.