Senior Patient & Family Experience Concierge

Upmc Passavant; Pittsburgh (Allegheny County); On-site; USD 26,000 - 39,000; Full time

Job summary

UPMC Passavant is hiring a Senior Patient and Family Concierge for on-site, day-shift work at the Pittsburgh facility. This role focuses on administrative support within PACU, including coordinating tests, admissions, and chart maintenance to enhance patient experiences.

The position requires a HS diploma or equivalent and 6 months of related concierge experience, with opportunities for internal advancement based on performance. Shifts are Monday–Friday, 40 hours, with no weekends or holidays.

Qualifications

• High School diploma OR one year of previous job experience in lieu of HS Diploma/GED.
• 6 months of experience as a Patient & Family Concierge or equivalent.
• Demonstrated competency in all responsibilities of Patient & Family Concierge role.
• Internal promotions to this level are based on the discretion of the business unit’s assessment of employee performance.
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges.
• Ability to follow written and verbal instructions

Responsibilities

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

Education

High School diploma or equivalent

Job description

UPMC Passavant is hiring a Senior Patient and Family Concierge for on-site, day-shift work at the Pittsburgh facility. This role focuses on administrative support within PACU, including coordinating tests, admissions, and chart maintenance to enhance patient experiences.

The position requires a HS diploma or equivalent and 6 months of related concierge experience, with opportunities for internal advancement based on performance. Shifts are Monday–Friday, 40 hours, with no weekends or holidays.