Observability Engineer

D2 Technical Services; Springfield (VA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Technical Services is seeking a highly skilled engineer to support the SL1 platform in a 24x7 environment. The role requires a TS/SCI clearance and extensive Linux experience for installing, configuring, and daily administration of monitoring tools.

You will manage dashboards, reports, and enforcement of access controls while collaborating with project teams. The candidate will train and document procedures, work with ServiceNow for ticketing, and leverage PowerFlow and CMDB to optimize

Qualifications

• BA/BS or equivalent experience required with 5+ years of relevant experience.
• 5+ years installing, configuring, and daily administration of network monitoring tools on Linux.
• 5+ years using ServiceNow ticketing system.
• Experience with user training and documentation writing.
• TS/SCI clearance required.

Responsibilities

• Maintain and support a 24x7x365 monitoring environment.
• Perform maintenance of the SL1 platform and provide advanced solutions for security, backup and redundancy.
• Admin tasks and application support for the SL1 platform; create and maintain monitoring rules.
• Deliver SL1 dashboards and custom reports; provide timely problem resolution for SL1 components.
• Prepare and maintain documentation for engineering processes and procedures.
• Manage access control to restrict system, application, and data access to authorized users.

Skills

Linux administration

Training & documentation

Communication skills

Customer-facing support

Education

BA/BS or equivalent experience

Tools

ServiceNow

PowerFlow

CMDB

VMware

Active Directory

Exchange/SharePoint/SQL Server/Office

Job description

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

This position will require supporting the SL1 platform, to include all upgrades and maintenance; enhancement of system features and configurations; and responding to customer requests for custom monitoring needs.

RESPONSSIBILITIES:

• Ability to maintain and support a healthy infrastructure for a highly visible 24x7x365 monitoring environment
• Performs continual maintenance of the SL1 platform and provides advanced solutions for continual and highly complex security, backup and redundancy problems
• Performs administrative tasks and application support for the SL1 platform and create and maintain monitoring and notification rules
• Provides and applies advanced engineering to highly complex infrastructures including installing, configuring, testing and maintaining operating systems, application software, and system management tools
• Deliver SL1 dashboards, create custom reports on results of SL1 monitoring and provide timely problem resolution for SL1 system components and related custom scripts
• Prepare and maintain all documentation for processes and procedures related to engineering projects
• Manage application access control to restrict access to systems, applications, and data to authorized users only
• Manage customer satisfaction through effectively communicating and managing customer expectations (internal and external customers)
• Ability to communicate how to leverage technology to create business value and become more effective and efficient
• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs
• Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers, and third-party organizations are met and/or exceeded
• Provides training and guidance to less experienced Engineers

REQUIRED QUALIFICATIONS:

• BA/BS (or equivalent experience) and 5+ years of relevant experience
• 5+ proven years of experience installing, configuring, and daily administration of Network Monitoring tools on a Linux platform
• 5+ Years utilizing ServiceNow Ticketing system
• Experience with user training and writing documentation
• TS/SCI required

PREFERRED SKILLS/EXPERIENCE:

• Experience using the Python scripting engine to automate tasks with SL1
• Familiarity with Service Now Integration, PowerFlow, End to End Monitoring and CMDB
• Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
• Strong written and verbal communication skills

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.

Our company is a government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), which requires government contractors to take affirmative action to employ and advance in employment protected veterans. To help us comply with VEVRAA, we invite you to voluntarily identify your veteran status. Submission of this information is voluntary and will not affect your application or employment.