OBGYN PSS 1

Advocate Health; Macon (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health is seeking a friendly, detail-oriented Front Desk Associate to greet patients and manage registrations in a fast-paced clinical setting. You will verify insurance, schedule appointments, and support billing processes while delivering exceptional patient service.

The ideal candidate has a High School Diploma or GED, solid computer skills, and prior customer relations experience. Front desk and medical records software experience are highly valued.

Qualifications

• High school diploma or GED required; basic computer skills.
• Customer relations experience required.
• Experience with medical records software preferred; front desk experience preferred.

Responsibilities

• Provide caring customer service to create a great patient experience.
• Interact with patients and families in sensitive situations.
• Handle registration, insurance verification, scheduling, billing-related tasks.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information and assist billing.
• Be familiar with emergency codes and healthcare regulations.
• Monitor inventory and stock medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk operations

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.