OBGYN Nursing Service Navigator - Full-Time

Holy Name Medical Center; Teaneck Township (NJ); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

401(k) matching

Tuition reimbursement

Paid time off

On-site parking

Job summary

Holy Name Medical Center in Teaneck, NJ is seeking an OBGYN Nursing Services Navigator to support multiple practices across the network. This full-time role coordinates patient calls and clinical messages to ensure timely, safe and patient-centered care.

The ideal candidate is an experienced OB/GYN nurse with triage expertise, strong clinical judgment, and excellent communication, capable of coordinating care across locations while maintaining high standards for patient safety and service.

Qualifications

• Graduate of an accredited School of Nursing.
• NJ RN licensure required; compact state licensure acceptable.
• Minimum five years of OB/GYN nursing experience.

Responsibilities

• Oversees OB/GYN patient call and clinical message workflows across multiple practices and locations.
• Performs nursing triage via telephone and electronic messaging.
• Recognizes and escalates urgent or complex concerns to providers.
• Coordinates patient care and follow-up with providers and administrative teams.

Skills

Basic computer skills

Strong communication skills

Bilingual English/Spanish (preferred)

Education

Nursing degree (RN)

BSN preferred

Job description

Description

OBGYN Nursing Service Navigator - Full-Time

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

The OBGYN Nursing Services Navigator will be supporting multiple practices and locations across the OBGYN network. This role is responsible for coordinating, prioritizing, and supervising patient calls and clinical messages to ensure timely, consistent, safe, and patient-centered care. Working collaboratively with OB/GYN providers, practice leadership, medical assistants, and administrative teams, this role will serve as a clinical resource for complex patient concerns and help to establish standardized triage processes across the network. The ideal candidate is an experienced OB/GYN nurse with triage experience, strong clinical judgment, excellent communication skills, and the ability to coordinate care across multiple locations while maintaining high standards for patient safety and service.

What You Will Do

• Oversees patient call and clinical message workflows across multiple OB/GYN practices and locations, ensuring concerns are appropriately prioritized, routed, and addressed in a timely, consistent, and patient-centered manner
• Performs nursing triage through telephone and electronic communication, assessing patient-reported symptoms and concerns, identifying clinical needs, and determining appropriate next steps within established protocols and the nursing scope of practice
• Recognizes and escalates urgent or complex clinical concerns to the appropriate provider or level of care, facilitating timely intervention and clear communication to support patient safety
• Serves as a clinical resource for providers and practice teams, assisting with complex patient concerns, triage questions, and care coordination needs across the OB/GYN network
• Coordinates patient care and follow-up with providers, practice leadership, medical assistants, and administrative teams, facilitating appointments, provider-directed testing, referrals, and handoffs between locations
• Provides patient education and guidance regarding provider-directed care plans, symptom monitoring, follow-up instructions, and access to care, using clear communication tailored to patient needs and understanding
• Supports the development and implementation of standardized triage processes, clinical message workflows, documentation practices, and escalation procedures, helping practice teams apply these standards consistently across the network
• Maintains accurate and timely documentation of nursing assessments, patient communications, guidance provided, provider consultations, escalations, and follow-up actions in the electronic health record
• Monitors outstanding clinical messages and unresolved patient concerns, addressing communication gaps and delays, confirming appropriate follow-through, and partnering with practice leadership to improve patient safety, responsiveness, and service

Education Qualifications

• Graduate of an accredited School of Nursing, required
• BSN, preferred

Experience Qualifications

A minimum of five years’ experience in OBGYN nursing

Knowledge, Skills, And Abilities

• Must have basic computer skills
• Good communication skills
• Bilingual in English/Spanish preferred

Licenses and Certifications

• RN – Registered Nurse – State Licensure and/or Compact State Licensure, Valid NJ RN state licensure. Upon Hire, required
• Maintaining Continuing Education Credits, Upon Hire, required

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem) skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $40.00/hour - $50.00/hour

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.