OBGYN Nursing Care Navigator | Triage & Coordination

Holy Name Medical Center; Teaneck Township (NJ); On-site; USD 114,616,000 - 143,270,000; Full time

Benefits offered by this job

Low-cost medical coverage

Dental and vision plans

401(k) matching

Tuition reimbursement

Paid time off

On-site parking

Flexible spending accounts

Life insurance

Access to on-site child care

Job summary

Holy Name Medical Center in Teaneck, NJ, seeks an OBGYN Nursing Service Navigator (Full-Time) to coordinate nurse triage, patient calls, and care across the OB/GYN network. The role requires nursing expertise, strong communication, and effective use of the electronic health record.

The ideal candidate has 5+ years of OB/GYN nursing experience and NJ RN licensure; BSN preferred. Responsibilities include triage, care coordination across locations, education, and establishing standardized workflows.

Qualifications

• Graduate of an accredited School of Nursing.
• BSN degree preferred.
• Minimum five years’ OB/GYN nursing experience.
• Basic computer skills.

Responsibilities

• Oversees patient call and clinical message workflows across multiple OB/GYN practices and locations, ensuring concerns are appropriately prioritized, routed, and addressed in a timely, consistent, and patient‑centered manner.
• Performs nursing triage through telephone and electronic communication, assessing patient‑reported symptoms and concerns, identifying clinical needs, and determining appropriate next steps within established protocols and the nursing scope of practice.
• Recognizes and escalates urgent or complex clinical concerns to the appropriate provider or level of care, facilitating timely intervention and clear communication to support patient safety.
• Serves as a clinical resource for providers and practice teams, assisting with complex patient concerns, triage questions, and care coordination needs across the OB/GYN network.
• Coordinates patient care and follow‑up with providers, practice leadership, medical assistants, and administrative teams, facilitating appointments, provider‑directed testing, referrals, and handoffs between locations.
• Provides patient education and guidance regarding provider‑directed care plans, symptom monitoring, follow‑up instructions, and access to care, using clear communication tailored to patient needs and understanding.
• Supports the development and implementation of standardized triage processes, clinical message workflows, documentation practices, and escalation procedures, helping practice teams apply these standards consistently across the network.
• Maintains accurate and timely documentation of nursing assessments, patient communications, guidance provided, provider consultations, escalations, and follow‑up actions in the electronic health record.
• Monitors outstanding clinical messages and unresolved patient concerns, addressing communication gaps and delays, confirming appropriate follow‑through, and partnering with practice leadership to improve patient safety, responsiveness, and service.

Skills

Basic computer skills

Education

Graduate of an accredited School of Nursing

BSN preferred

Job description

Holy Name Medical Center in Teaneck, NJ, seeks an OBGYN Nursing Service Navigator (Full-Time) to coordinate nurse triage, patient calls, and care across the OB/GYN network. The role requires nursing expertise, strong communication, and effective use of the electronic health record.

The ideal candidate has 5+ years of OB/GYN nursing experience and NJ RN licensure; BSN preferred. Responsibilities include triage, care coordination across locations, education, and establishing standardized workflows.