OB/GYN Patient Billing & Services Specialist II

Washington University in St. Louis; St. Louis (MO); On-site; USD 23,887 - 34,991; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Transit U‑Pass

403(b) retirement plan

Wellness programs

Caregiver leave

Tuition assistance

Job summary

Washington University in St. Louis is seeking a Patient Billing/Services Representative II in the Obstetrics and Gynecology department. The role focuses on obtaining insurance information, counseling patients on financial assistance, and supporting scheduling and chart preparation in a busy clinical setting.

The position emphasizes patient communication, billing processes, and coordination with third‑party payers, with strong emphasis on accuracy and service quality.

Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications: Basic Life Support – American Heart Association, Basic Life Support – American Red Cross.
• Work Experience: 3 years in billing systems/third‑party claims or medical office customer service.
• Driver's License: Not required.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Retrieves chart, prepares schedules and assists with patient/office workflow as required.
• Calls patients with appointment time reminders, obtaining insurance information and referral forms.
• Explains billing process to patients, answers inquiries from patients and third‑party payers.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending reminder cards and other scheduling duties; assists with basic account maintenance activities.
• Performs other duties as assigned.

Job description

Washington University in St. Louis is seeking a Patient Billing/Services Representative II in the Obstetrics and Gynecology department. The role focuses on obtaining insurance information, counseling patients on financial assistance, and supporting scheduling and chart preparation in a busy clinical setting.

The position emphasizes patient communication, billing processes, and coordination with third‑party payers, with strong emphasis on accuracy and service quality.