Oahu Hotel Concierge - Sales & Activities (FT)

Pleasant Holiday; Kapolei (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Travel discounts

Health insurance

Paid time off

Employee discounts

Job summary

Pleasant Holidays is seeking enthusiastic Concierge Sales Agents to serve as ambassadors of Aloha on Oahu. You will assist guests at hotel concierge desks, helping plan and book tours and activities across Hawaii, while earning competitive pay, commission, and travel perks.

This full-time role requires 1–3 years in sales or customer service, hospitality familiarity, and strong English communication. On-island residency in Kapolei, with weekend availability and opportunities for uncapped

Qualifications

• 1–3 years of experience in sales and/or customer service (preferred).
• Background in tourism, hospitality, or travel (highly preferred).
• Fluency in English (required).
• Strong communication and interpersonal skills.

Responsibilities

• Assist guests at hotel concierge desks with planning and booking tours and activities.
• Provide personalized recommendations based on guest needs.
• Work with hotel staff to coordinate experiences across island and neighbor islands.
• Maintain knowledge of Pleasant Holidays offerings and local attractions.

Skills

Sales

Customer service

Hospitality knowledge

Tools

POS system

Job description

*Share the Spirit of Aloha And Build a Career You’ll Love*Do you love helping people create unforgettable experiences? Are you energized by connecting with guests from around the world and sharing the beauty of Hawaiʻi? If so, *Pleasant Holidays* would love to meet you.*Pleasant Holidays* is looking for enthusiastic, people‑focused *Concierge Sales Agents* to serve as true _Ambassadors of Aloha_ on the Island of Oahu. In this role, you’ll work one-on-one with guests at hotel concierge desks, helping them plan and book memorable tours and activities—both on the island and throughout the neighbor islands—so their vacation becomes the trip of a lifetime. This is more than a job—it’s a chance to be the friendly face of Aloha while earning strong pay, commission, and unbeatable travel perks.*Why You’ll Love Working With Us**Incredible Travel Perks** *Two (2) roundtrip airline tickets every year* after one year of employment. Valued at $650 per ticket – fly anywhere in the world!* Up to *20% off Pleasant Holidays vacation packages** Up to *20% off tours and activities booked in advance** Special partner discounts and occasional complimentary stays* *Family & Friends discounts available*_\\*Terms and restrictions apply. Benefit eligibility varies based on position status. Details provided upon hire._*Position Details** *Location:* Island of Oahu (Kapolei)* *On-Island Residency Required *- must currently live on the island to be considered* *Schedule:* Full Time (38-40 hours per week) position available _\\*Weekend availability required_* *Work Sites:* Hotel Concierge Desk - Disney Aulani Resort (You may be assigned to multiple hotel concierge desks; locations determined by management)*Training & On-boarding** Remote new hire on-boarding and POS training* Additional hands-on training takes place at a hotel concierge desk* Computer/laptop with internet is *preferred but not required**What We’re Looking For** 1–3 years of experience in *sales and/or customer service* (preferred)* Background in *tourism, hospitality, or travel* (highly preferred)* Passion for delivering exceptional customer experiences and helping others* Knowledge of the Hawaiian Islands (or eagerness to learn!)* Ability to personalize recommendations based on guest needs* Comfortable working independently, multitasking, and thriving in a fast-paced environment* Strong verbal and written communication skills* Basic computer skills; POS experience is a plus (training provided)* Fluency in *English* (required)* Fluency in *Japanese* (preferred)*Join Our ʻOhana*If you’re passionate about travel, love connecting with people from all cultures, and want a role where your work truly makes a difference, we encourage you to apply today.*Come be part of a team that celebrates Aloha, supports your growth, and rewards your success.**Pay & Bonuses** *$20/hour starting pay** *Commission eligible upon hire** *Uncapped commission potential*—earn more as you sell*Salary: *$20/hr plus uncapped earning potential on commission*Status:* Full Time (Weekend Availability needed)*Qualifications*:· Prior experience in sales and/or customer service (1-3 years, required)· Experience in working within the tourism/hospitality/travel field (highly preferred)· Exceptional sales and customer service skills (highly preferred)· Knowledge of the Hawaiian Islands (highly preferred)· Knowledge of the Tours and Activities we have to offer (highly preferred, training provided)· Ability to grasp customer requirements and cater to individual needs· Love for interacting with people from different cultures· Ability to take initiative, work independently and multi-task in a fast paced environment· Excellent verbal and written communication skills (required)· Basic computer literacy (required)· Experience using a POS system (highly preferred, training provided)· Able to speak, read and write in English (required)· Able to speak, read and write in Japanese (Preferred)*Benefits:*· Medical (with prescription)· Vision· Dental· Flexible Spending Accounts (Health Care & Dependent Care)· Paid Time Off for Holidays, Vacation, and Sick· Company paid Life Insurance & Life Insurance· Long Term Disability, AD&D Insurance & Voluntary Life Insurance· 401(K) Plan - T.Rowe Price· AFLAC Supplemental Medical Plans available· Great travel discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving 17 million AAA Members across 21 states.Pleasant Holidays is a subsidiary of the Automobile Club of Southern California a diversified insurance, roadside assistance, financial services and travel organization serving more than 15 million AAA Members across 21 states.Pleasant Holidays is an Equal Opportunity Employer.Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.'Paid Training:* YesWork Remotely* NoJob Type: Full-timePay: $20.00 per hourBenefits:* 401(k)* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Life insurance* Paid time off* Referral program* Vision insuranceAbility to Relocate:* Kapolei, HI 96707: Relocate before starting work (Required)Work Location: In person