OAG (Internal) Child Support | Child Support Officer III - IV | 27-0066 | OAG Employees Only

State of Texas; Texas; On-site; USD 42,000 - 66,000; Full time

Job summary

The Office of the Attorney General's Child Support Division (CSD) in Texas seeks Child Support Officers to conduct investigations, locate absent parents, establish paternity, and obtain court orders for support and health care coverage. They will enforce orders, respond to inquiries, and promote parental involvement while collaborating with state agencies.

CSOs work in a team to support Texas families, providing strong customer service and clear communication, with opportunities for growth

Qualifications

• Graduation from high school or equivalent required.
• Bachelor's degree from an accredited college or university; experience in related fields may substitute for the required education on a year-for-year basis.
• One year of full-time experience in related fields such as full-time Child Support Program, credit collections, investigations, legal support, customer service, or IV-A eligibility specialist.

Responsibilities

• Conduct detailed investigations to locate absent parents.
• Assist in establishing paternity.
• Obtain court orders for financial support and health care coverage for children.
• Enforce child support orders and respond to customer inquiries.
• Promote emotional involvement of both parents in their childrens lives.
• Collaborate with state agencies and community organizations to serve Texas families.

Skills

Interviewing

Negotiation

Customer service

Data entry

Oral/written communication

Time management

Education

Bachelor's degree

Four-year college degree

High school diploma

Job description

INTERNAL OAG EMPLOYEES ONLY Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the emotional involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands‑on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Child Support Officer (CSO) III

• Education: Graduation from high school or equivalent
• Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
• Experience: One (1) year of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
• Knowledge of Investigative practices and techniques
• Skill in interviewing and negotiating
• Skill in using a personal computer for word-processing and data entry/retrieval
• Skill in basic mathematical computations
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to arrange for personal transportation for business‑related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5%
• Ability to type 35 words per minute (Typing test required at time of interview)

Child Support Officer (CSO) IV

• All the above minimum qualifications for a CSO III, PLUS
• Experience: One (1) additional year of full-time as a Child Support Officer or an equivalent position in a IV‑D agency or private sector is required.
• Education: Graduation from an accredited four-year college or university
• Knowledge: Investigative practices and techniques
• Other Language: Ability to proficiently read, write, and speak Spanish