OAG - Constituent Affairs | Customer Service Rep III | 27-0081

State of Texas; Texas; On-site; USD 35,000 - 50,000; Full time

Job summary

State of Texas, Office of the Attorney General, Constituent Affairs Division (CAD), handles incoming inquiries by phone, mail, or email and routes or resolves them within the agency. This role supports public information and administrative tasks at the CAD desk.

Candidates should have strong customer service skills, the ability to manage multiple tasks, and a commitment to professional office guidelines. In-person work is required, with standard hours and potential travel as needed.

Qualifications

• High school diploma or equivalent.
• Three years of full-time experience in administrative support, customer service, or public information.
• Bachelor's degree in journalism or government preferred.
• Ability to read, write, and speak English and Spanish.
• Effective written and verbal communication skills.

Skills

Customer service

Oral communication

Written communication

Multitasking

Spanish proficiency

Education

High school diploma

Bachelor's degree in journalism or government

Tools

MS Office

Personal computers

Job description

The Constituent Affairs Division (CAD) is OAG's interface with the public. Incoming contacts from the public, whether by phone, mail, or email, are received by CAD and handled by CAD or routed elsewhere in constituent contacts with the agency, including accessing and answering constituent telephone inquiries. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency, making a positive difference in the lives of Texans.

Education: Graduation from high school or equivalent Experience: Three years of full-time experience in administrative support, customer service, or public information; may substitute ninety credit hours from an accredited college or university on a year-for-year basis Knowledge of state government Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision-making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to work 8:00 a.m. - 5:00 p.m., Monday through Friday Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Education: Graduation from an accredited four-year college or university with a bachelor's degree in journalism, government, or a closely related discipline Experience: Providing information services to the public, in research, writing, or public relations, with general proficiency in personal computers Ability to type 35 wpm Other Language: Ability to proficiently read, write, and speak English and Spanish