OAG - Child Support | Child Support Technician II | 27-0111

State of Texas; Texas; On-site; USD 32,000 - 45,000; Full time

Job summary

State of Texas is seeking a Mission-driven Child Support Technician to support the Child Support Division. You will perform case initiation, docket coordination, and legal support while providing top-tier customer service daily.

Role requires in-person work at the OAG location, with up to 5% travel and Spanish language proficiency. A high school diploma plus two years of college credit hours are required, along with relevant work experience.

Qualifications

• Two years of full-time experience in child support, clerical, customer service, or secretarial work.
• Experience using word processing and data entry tools.
• Strong oral and written communication skills.
• Ability to work in-person at the Office of the Attorney General location.
• Ability to travel up to 5% of time.
• Typing ability with 35 wpm (typing test required at interview).
• Proficiency in reading, writing, and speaking Spanish.

Responsibilities

• Initiate cases and coordinate dockets.
• Provide high level customer service and support.
• Offer training and mentorship to colleagues as needed.

Skills

Customer service

Multitasking

Oral and written communication

Teamwork

In-person work

Typing 35 wpm

Education

High school diploma or equivalent

Two years (60 credit hours) from college/university

Tools

Word processing

Data entry/retrieval

Job description

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Technicians (CSTs) perform case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. CSTs may assist in training others and provide a high level of customer service at all times. CSTs gain valuable legal support experience and are part of a collegial team dedicated to supporting Texas children and families. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large state agency making a positive difference in the lives of Texans.

Education: Graduation from high school or equivalent Education: Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, customer service, secretarial. Experience: Two (2) years of full-time experience working in the following (or closely related) fields: Child Support Program, complex clerical, customer service, secretarial. Skill in using a computer for word processing and data entry/retrieval Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Typing at 35 words per minute (typing test is required at time of interview) Skills: Proper use of punctuation, sentence structure, grammar, and spelling Other Language: Ability to proficiently read, write, and speak Spanish