O&O Park Team Lead

skyzone; Modesto (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Sky Zone is seeking a Part-Time Team Lead for our Operations department in California. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, enabling hands-on leadership and experience across park operations.

You will step in as needed to maintain guest satisfaction and park performance. Ideal candidates have 2+ years in operations or guest-facing roles, prior supervisory experience, and the ability to coach teams while ensuring safety and service standards.

Qualifications

• At least 18 years old.
• 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Basic proficiency with technology, including POS systems and MS Office Suite/Teams; comfortable learning new platforms.

Responsibilities

• Act as Manager on Duty (MOD) when managers are not present, ensuring safety and guest satisfaction.
• Coach and delegate to team members across departments to maintain service standards.
• Step into operational areas as needed to ensure smooth guest experiences and park operations.
• Drive guest engagement and upsell park offerings.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening/closing procedures are followed consistently.

Skills

Leadership

Guest service

Team supervision

POS systems

MS Office/Teams

Tools

POS software

Job description

CircusTrix dba Sky Zone

Team Lead

Part Time

Onsite

Department: Operations

Reports to: General Manager

Travel: N/A

FLSA: Non-Exempt

WHO WE ARE:

At Sky Zone, our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we're proud to create experiences that reflect that purpose in everything we do.

As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.

Our culture is shaped by our core values: We Play Without Limits , Ignite Innovation , Grow Together , Fuel Joy , and Serve Big, Give Bigger . Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

WHO YOU ARE:

Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You'll rotate through key operational areas - Sales & Service, Parties & Events, and Food & Beverage/Facilities - gaining real responsibility, leadership experience, and the skills to run a shift like a pro.

No need to be a fully developed manager just dependable, driven, and ready to learn. You're the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren't on-site, we'll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE:

Leadership & Operations

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

Sales & Service Lead

• Drive front desk performance and membership sales while delivering service excellence.
• Lead guest interactions with a focus on Sky Zone's "WOW" service standards.
• Coach team members to maximize conversions and deliver consistent guest satisfaction.

Parties & Events Lead

• Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
• Manage scheduling, staffing, and upsell opportunities for all party and event programs.
• Ensure operational consistency and guest delight from booking to event completion.

F&B & Facilities Lead

• Manage inventory and ordering of all cafe items.
• Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
• Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
• Lead facilities projects to elevate the guest experience and maintain a "best-in-class" look and feel.

*Part-time Flex Lead (not available at all park locations) Available primarily on weekends to help drive service and engagement.

Rotates as needed to cover breaks and time off for other Leads.

WHAT YOU BRING TO THE TEAM:

• You must be at least 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.
• Reliable, self-motivated, organized, and eager to grow into highe