O&O Park Team Lead

Sky Zone; Minnesota; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with company matching

Paid time off

Job summary

Sky Zone is seeking a Team Lead for onsite operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, acting as Manager on Duty when leaders aren’t present. The role emphasizes leadership, guest service, and safety in a fast-paced environment.

You will drive membership sales, coach teammates, and ensure seamless park operations while maintaining a high-energy, customer-focused atmosphere.

Qualifications

• Minimum 2 years in operations or guest-facing roles.
• Supervisory or leadership experience preferred.
• Willingness to learn and adapt in a fast-paced environment.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Act as Manager on Duty when senior leaders aren’t on-site. Lead and coach team members across departments.
• Drive guest engagement and membership/sales opportunities.
• Enforce safety policies and maintain park readiness during shifts.
• Lead rotational development in Sales, Parties & Events, and F&B/Facilities.
• Oversee front desk performance, service standards, and upsell opportunities.
• Coordinate birthday parties, group events, and corporate outings to ensure guest delight.

Skills

Leadership experience

Team management

Guest service excellence

Coaching

POS systems

MS Office/Teams

Tools

POS systems

Microsoft Office/Teams

Job description

Sky Zone Team Lead Full-time Onsite

Department: Operations — Reports to: General Manager — Travel: N/A — FLSA: Non-Exempt

WHO WE ARE:

At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

WHO YOU ARE:

Team Lead is a hands‑on, early-leadership role built for high-potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE:

Leadership & Operations

Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

Sales & Service Lead

Drive front desk performance and membership sales while delivering service excellence. Lead guest interactions with a focus on Sky Zone’s “WOW” service standards. Coach team members to maximize conversions and deliver consistent guest satisfaction.

Parties & Events Lead

Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences. Manage scheduling, staffing, and upsell opportunities for all party and event programs. Ensure operational consistency and guest delight from booking to event completion.

F&B & Facilities Lead

Manage inventory and ordering of all cafe items. Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines. Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition. Lead facilities projects to elevate the guest experience and maintain a “best‑in‑class” look and feel.

*Part-time Flex Lead (not available at all park locations)

Available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads.

WHAT YOU BRING TO THE TEAM:

Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here’s what that looks like: You must be at least 18 years of age or older. Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including point‑of‑sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed. Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive. Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others. Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance. A hands‑on, team‑first mindset, you’re quick jump in where needed and support others without being asked. A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example. Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments. Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

WHY THIS ROLE MATTERS

Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed. This isn’t about having it all figured out – it’s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you’re ready to make an impact, grow your skills, and lead with heart, we’d love to have you on the team.

Compensation

Compensation range is $16.00/hr based on qualifications and experience.

Benefits

• Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.
• Eligibility for 401k is based on age and tenure requirements.

Equal Opportunity

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

About

We're the world's largest brand of indoor entertainment parks. (And we invented them, it's true!) To put it another way: We're the place where nothing gets in the way of play. That means we build incredible parks that are cleaner, safer, and better designed for your family. It's everything you might want with amazing people running the show. (We even know how to get a little wildish at times.) If you're looking for the best spot to play as a family, come visit us at Sky Zone, because play rules here.