NYC Recovery Residence Manager

Dwell Recovery; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401K with match

Flexible PTO

Parental leave

Team-oriented culture

Job summary

dWELL Recovery in New York City is seeking a dedicated Resident Manager to support young adults in recovery and independence. The role focuses on resident care, life skills, and coordination with clinical staff to align treatment goals with daily routines.

You will lead program activities, supervise team members, and manage documentation while maintaining a safe, welcoming, and structured environment. Shift options include afternoons/evenings, with competitive benefits.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• Minimum 2 years of experience in behavioral health, addiction treatment, mental health, or a related field.
• Familiarity with trauma-informed care, family-systems approaches, and recovery-oriented service models.
• Strong written and verbal communication skills, with the ability to navigate sensitive conversations with professionalism and empathy.
• Demonstrated ability to manage multiple responsibilities while maintaining a high standard of care.
• Comfort working in a fast-paced, team-oriented environment.
• Valid driver’s license and ability to pass background checks.
• CPR/First Aid certification (or ability to obtain).

Responsibilities

• Provide individualized resident support through goal setting, progress monitoring, life skills development, and transition planning.
• Oversee daily resident care needs, including routines, ADL support, chores, grocery support, and other program expectations.
• Support residents in building independence through structure, accountability, relational support, and practical coaching.
• Collaborate with the clinical team to align resident support with treatment plans, recovery goals, medication monitoring expectations, and crisis response needs.
• Serve as a key liaison between residents, families, staff, clinical providers, referral sources, and outside treatment teams.
• Maintain regular family communication, including phone check-ins, updates, and support with the clinical parent‑coaching process.
• Provide supervision, guidance, training, and support to new dWELL Recovery team members to ensure consistent resident care, documentation, and adherence to program expectations.
• Lead or support community-building activities, weekend programming, recovery‑focused engagement, and expanded dWELL services such as transitional living, studio support, and companion services.
• Manage 1–2 program projects by developing workflows, monitoring progress, and supporting ongoing program improvement.
• Participate in staff meetings, leadership meetings, trainings, and regular supervision with the Program Director to support performance goals, team alignment, and professional development.

Skills

Communication skills

Behavioral health knowledge

Team leadership

Program coordination

Documentation

Education

Bachelor’s or Master’s degree in a related field

Job description

dWELL Recovery in New York City is seeking a dedicated Resident Manager to support young adults in recovery and independence. The role focuses on resident care, life skills, and coordination with clinical staff to align treatment goals with daily routines.

You will lead program activities, supervise team members, and manage documentation while maintaining a safe, welcoming, and structured environment. Shift options include afternoons/evenings, with competitive benefits.