NYC Connects Specialist

Hartley House; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

24 Vacation Days

1 Floating Holiday

12 Sick Days

Medical, Dental and Vision Insurance

403b Plan

Job summary

Hudson Guild in New York City seeks a NY Connects Specialist to provide free, objective information about long term services and supports to individuals, caregivers and families. Under the supervision of the Manhattan NY Connects Program Manager, the Specialist will answer calls, perform data entry, complete reports and help with outreach and counseling.

Qualifications include a Bachelor's degree in Social Work or related field, 1–2 years in health and human services, and proficiency with Google

Qualifications

• Bachelor’s degree in Social Work or related field.
• 1–2 years’ experience in health and human services including LTSS.
• Proficiency with Google Suites and Microsoft Office.
• Experience answering calls in a call center environment; strong customer service and communication skills.

Responsibilities

• Answer calls and provide caller assistance with long term services and supports.
• Data entry into PeerPlace for all services provided.
• Complete weekly/monthly reports on assigned deliverables.
• Screen for benefits and entitlements; assist with applications and advocacy.
• Assist clients in accessing services, including referrals.
• Provide Person-Centered Options Counseling.
• Conduct in-home visits to assess status and assist with entitlements.
• Maintain complete and accurate case records within time frames.
• Coordinate translation services as needed.
• Participate in supervision and staff meetings.
• Support program planning and development with the Program Director.
• Contribute resources to the Resources Directory and NY Connects Newsletter.
• Perform other duties as assigned.

Skills

Google Suites proficiency

Microsoft Office

Call center experience

Customer service

Attention to detail

Communication skills

Education

Bachelor’s degree in Social Work or related field

Tools

Google Suites

Microsoft Office

Job description

Our mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements and interdependence of its diverse members. Rooted in and primarily focused on the Chelsea neighborhood, we seek to empower all individuals and families to achieve their highest potential, while maintaining a priority on those in economic need.

POSITION OVERVIEW: Under the supervision of the Program Manager of Manhattan NY Connects, the NY Connects Specialist is responsible for providing all participants that call and/or visit, with free and objective information about long term services and supports (LTSS). The Specialist must provide consistent, comprehensive, locally based information through the “No Wrong Door” system for individuals, caregivers, and families.

QUALIFICATIONS: The NY Connects Specialist of Manhattan NY Connects must have at minimum; a Bachelor’s degree in Social Work and/or related field, 1 to 2 years’ experience in the health and human service field, including service areas related to long term services and supports. The NY Connects Specialist must have proficiency in google suites and Microsoft office. He/She/They must also have experience in answering calls in a “call center” like environment, and providing assistance over the phone. He/She/They must possess excellent customer service skills, attention to detail, communication skills and maintain the integrity of the organization at all times.

Responsibilities

• Answer calls and provide the caller assistance with long term services and support.
• Data entry into PeerPlace for all services provided.
• Complete weekly/monthly report on assigned deliverables.
• Screens for benefits and entitlements, can assist with applications and advocacy around government-funded and privately funded programs.
• Will assist in accessing services, including referral linkages to these services.
• Will provide Person-Centered Options Counseling around client preference for services.
• May conduct in-home client visits to assist with entitlement and benefits, grant applications and to assess clients’ social, emotional, and environmental status, as necessary.
• Conduct outreach and public education to provide information on NY Connect services and education on long term services and support.
• Participate in training to stay current on trends with social and human service areas.
• Maintain complete and accurate case records and within organizational time frames.
• Arrange for translation services, as needed, for clients.
• Actively participate in supervision and staff meetings.
• Work with the Program Director and Program Manager in program planning and development, including coordination of special programs or events and communication of problems or needs related to client services.
• Provide resources to add to the Resources Directory.
• Provide content and/or feedback on the monthly NY Connects Newsletter.
• Perform other duties as assigned.

WORKING CONDITIONS

Typical office environment that requires frequent sitting, standing, walking, talking, hearing & reaching. Occasional stooping, crouching, and kneeling. As well as travel to multiple locations within the five boroughs as needed.

PHYSICAL REQUIREMENTS

Occasionally lift and/or move up to 25 pounds. Frequently read printed materials and computer screens. Frequently operate a computer keyboard, mouse, & other office equipment.

As a full time employee at Hudson Guild, you will be eligible for:

VACATION AND BENEFITS

• 24 Vacation Days
• 1 Floating Holiday
• 12 Sick Days
• Medical, Dental and Vision Insurance
• 403b Plan

As a NYC contracted agency all positions at Hudson Guild fall under the NYC vaccine mandate. All employees, consultants, volunteers and interns must show proof of vaccination upon hire.

Hudson Guild is an equal opportunity employer.