NYC Coffee Machine Technician

Chobani; Weehawken (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Coffee Technician to ensure exceptional coffee experiences for customers. In this role, you will be responsible for installing, troubleshooting, and maintaining brewing equipment, requiring a mechanically inclined individual with a strong understanding of equipment repair principles. This position offers an opportunity to engage directly with clients, manage service tickets, and maintain accurate records. Join a forward-thinking company that values quality and innovation in every cup of coffee. If you are passionate about coffee and have a knack for technical work, this role is perfect for you!

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K Match

Tuition Reimbursement

Paid Parental Leave

Mental Health Services

Flexible Spending Accounts

Health Savings Accounts

120 hours of PTO

Qualifications

• 1+ years of experience in servicing and maintaining large industrial appliances.
• Ability to follow service procedures and adapt to emergencies.

Responsibilities

• Install, troubleshoot, and maintain brewing equipment.
• Serve as the primary representative while engaging with clients.
• Maintain records in SalesLogix and MAS systems.

Skills

Mechanical Skills

Equipment Repair

Communication Skills

Time Management

Multitasking

Microsoft Office Proficiency

Job description

At La Colombe Coffee Roasters, we take pride in crafting the best-tasting and most innovative coffee products in the industry. Our mission is to change the world by bringing happiness to people through coffee.

We are looking for a skilled Coffee Technician to join our team and ensure our customers enjoy exceptional coffee every day. In this role, you will be responsible for installing, troubleshooting, and maintaining our brewing equipment in the Chicago area. The ideal candidate is a mechanically inclined, safety-conscious individual with a basic understanding of equipment repair principles and the ability to effectively maintain, repair, and re-program various coffee equipment.

Responsibilities

• Serve as the primary, face-to-face representative of La Colombe while engaging with clients
• Act as the liaison between the corporate office, client services, and clients, ensuring seamless communication and support
• Maintain accurate records in SalesLogix and MAS systems related to machine support
• Execute work orders, manage machine agreements, and address service tickets promptly
• Conduct bench testing of new equipment upon delivery, ensuring readiness before installation
• Refurbish used coffee equipment to extend its lifespan and prepare it for reinstallation
• Oversee the removal and replacement of equipment as needed
• Coordinate parts ordering and logistics with the home office to ensure timely and efficient operations
• Maintain a well-stocked van with inventory, ensuring the availability of necessary equipment for installations
• Perform additional duties as assigned

Requirements

• Experience: At least 1 year of experience in installing, servicing, and maintaining large industrial appliances; experience with coffee machines is a plus
• Technical Skills: Ability to follow service call and installation procedures provided by management, with the flexibility to adapt to emergency situations and changing circumstances
• Computer Skills: Proficient in Microsoft Office suite
• Communication: Strong written and verbal communication skills
• Multitasking: Capable of multitasking and prioritizing tasks in a fast-paced environment
• Time Management: Able to manage time effectively, meet deadlines, and work independently without direct supervision

About Us

La Colombe is a leading coffee roaster in pursuit of excellent coffee for all since its inception in 1994. Through ethical trade with growers, advocating for equity, and empowering their communities, La Colombe continues to be a pioneer and raises the standards for outstanding quality coffee. The brand is known for providing beloved signature blends, exceptional single-origin coffees, and the world's first-ever textured canned cold latte. La Colombe operates 32 cafés across Philadelphia, New York, Chicago, Boston, Los Angeles, Austin, and Washington, D.C. La Colombe's celebrated coffees are also available in cafés, hotels, restaurants and retailers worldwide. In 2023, La Colombe was acquired by Chobani, a next-generation food and beverage company on a mission to make nutritious food accessible to all.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.

We offer a comprehensive benefits package, including medical, dental, vision coverage, 401K match, short- and long-term disability coverage, health savings accounts, flexible spending accounts, and tuition reimbursement. We are also proud to offer specialized benefits like health care navigation, mental health services, fertility assistance, and paid parental leave as well as 120 hours of PTO and 11 Holidays each year.