NW Residential Services Coordinator - Clare's Place/Snohomish Co. (P/T Variable - 0-37.5 hrs. wk.)

Catholic Community Services of Western Washington; Everett (WA); On-site; USD 34,000 - 39,000; Part time

Benefits offered by this job

PTO accrual

Longevity increase

Employee Assistance Program

Job summary

Catholic Community Services of Western Washington's Clare’s Place provides 65 units of permanent supportive housing for chronically homeless households. The role requires evening/weekend availability, with 4pm-12am shifts; flexibility is needed at a 24/7 facility.

Starting pay is $25.96-$27.26 per hour (DOE) with differential pay for overnight, weekends, and solo shifts. Benefits include PTO accrual, a 2% longevity increase, and an Employee Assistance Program.

Qualifications

• Experience with individuals displaying challenging behaviors.
• Evening and weekend availability.
• Must pass required background clearances.
• Valid driver’s license/WA ID and transportation.

Responsibilities

• Interact professionally with residents in Clare’s Place.
• Coordinate and facilitate outside services with residents.
• Provide outreach to service-resistant residents to build trust.
• Initiate on-site recreational and therapeutic activities.
• Maintain lobby operations: visitors, phones, and security.
• Respond to emergencies and coordinate with Supervisor as needed.
• Document daily events in logs for shift overlap and handoff.
• Attend weekly staff meetings and trainings.
• Other duties as assigned.

Skills

Crisis intervention

Evening/weekend availability

Cross-cultural communication

Valid driver's license

Job description

Overview

P/T hours available (0-37.5 per week; must be available to work weekends between the hours of 4pm-12am. Having availability to work those hours on some days during the week is a plus. Clare's Place is a 24/7 facility and flexability is needed.)

StartingPay:$25.96 - $27.26 / hour (DOE). Overnight, Weekend & Solo Shift Differential Pay ($o.75 - $1.00 / hour) available.

BENEFITS INCLUDE:

• PTO accrual
• 2% Annual Longevity Increase
• Employee Assistance Program

*Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

Clare’s Place provides 65 units of permanent supportive housing for chronically homeless and vulnerable households in Snohomishounty. Catholic Community Services of Western Washington will provide supportive services to the residents, with a focus on long-term stability. Clare’s Place provides another housing choice for chronically homeless households that have difficulty finding and qualifying for housing in the private market and that are seeking a supportive community.

Responsibilities

JOB CONDITIONS:

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions and interactions with angry persons.

MAJOR DUTIES AND RESPONSIBILITIES:

• Interact and model appropriate professional behaviors with residents in the general milieu of Clare’s Place common areas.
• Coordinate and facilitate outside services with residents:
  • Contact outside service providers to schedule, confirm and manage a variety of appointments.
• Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.
• Initiate, facilitate and promote on-site recreational and therapeutic activities (such as, but not limited to Community Garden & CD Group coordination and social engagement & enrichment activities).
• Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems.
• Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed.
• Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.
• Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.
• Ensure significant events involving residents and building operation activities are recorded accurately in daily log:
  • Read daily logs upon shift entry.
  • Pass on all necessary information during shift overlap for seamless coverage.
  • Elevate issues as appropriate to Supervisor.
• Respond to resident complaints involving other residents; coordinate with Supervisor, CHS Building Manager, and/or community partners as needed.
• Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.
• Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).
• Attend trainings as needed/required.
• Other duties as assigned.

Qualifications

MINIMUM:

• Experience working with individuals displaying a wide range of unpleasant and/or challenging behaviors.
• Must be available to work some evening and weekend shifts.
• Ability to communicate and work effectively with staff from various backgrounds.
• Able to communicate effectively with staff, residents, and community partners.
• Ability to learn crisis intervention skills and behavior management.
• Reliable transportation and WA State Driver’s License/ WA State I.D.
• Active or ability to obtain a Food Handlers Permit.
• Active or ability to obtain CPR/First Aid training.
• Ability to work both independently and as a member of a team.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Applicant must successfully pass required background clearances prior to an offer of employment.

PREFERRED:

• Residential property management experience.
• Experience working with individuals with mental illness and/or substance abuse-addiction.
• Understanding of homelessness and various characteristics of the homeless adult population.
• Proof of acceptable driving record (Driving Abstract-Employer version-full driving record required) and & proof of current automobile insurance.