Case Manager–Permanent Supportive Housing – Everett/Snohomish Co. - (F/T 37.5 hrs. pr. wk.)

Catholic Community Services; Everett (WA); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

PTO & holidays

Medical, Dental, Vision

Life/AD&D

HSA & FSA

403(b) retirement

Longevity increase

EAP

Job summary

Catholic Community Services is hiring a full-time Case Manager to support the Permanent Supportive Housing program in Everett, WA. You will work directly with clients to secure housing, assess needs, and coordinate services across health, social, and housing resources.

The role emphasizes client advocacy, collaboration with staff and partners, and maintaining accurate records in HMIS, with a focus on moving individuals from homelessness to stable housing.

Qualifications

• BA in social services or related field or AA in social services or related field with related experience.
• Direct service experience in case management or related duties.
• Knowledge of Substance Use Disorder and related signs/symptoms.

Responsibilities

• Work directly with clients on securing appropriate housing.
• Conduct face-to-face interviews with residents and assess needs to create initial service plans.
• Monitor participation in community programs and coordinate with the overall service plan.
• Facilitate access to community resources, financial assistance, medical care, and social services.
• Maintain client records and progress toward self-sufficiency.
• Provide case management services and advocacy to support housing goals.
• Collaborate with property management to uphold housing rules.
• Develop HMIS proficiency for client records and reporting.

Education

BA in social services or related field

AA in social services or related field

4 years direct service experience in case management or related duties

Job description

Overview

Full-time (37.5 hrs. per week) position. Monday-Friday (days).

Pay starts at $27.43 - $28.80 / hour (D.O.E / Education).

With COMPETITIVE BENEFITS INCLUDING:

• Generous PTO: Paid Sick Time, Paid Vacation (15 days for F/T Employees), 11.5 Agency Paid Holidays, plus 2 Personal Holidays
• Medical, Dental, Vision, Basic Life/AD&D and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• 403(b) Retirement Plan and Employer Contribution Pension Plan
• 2% Annual Longevity Increase
• Employee Assistance Program

Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

The Permanent Supportive Housing programs provide permanent housing to homeless individuals and families. The Case Manager is responsible for working closely with clients, program staff and other community providers to support these individuals as they transition from homelessness to safe, secure, long-term housing.

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

• Work directly with clients on securing appropriate housing.
• Conduct face-to-face interview with residents, assess needs in different life domains and develop the initial service plan defining client needs and services to be provided.
• Monitor participation in other community programs in conjunction with the overall service plan.
• Facilitate contact and appointments for community resources, financial assistance, medical care, social services, and any other needed services.
• Participate in the eligibility process with the Program Assistant and/or Housing Manager as needed or required.
• Maintain a client record that documents progress toward self-sufficiency completion of care plans for each assigned resident.
• Provide case management services as outlined in clients individualized service plans.
• Provide advocacy activities with community service providers to assist the resident in achieving the goals of a service plan, particularly as related to education and/or employment.
• Work with property management staff to support housing rules and responsibilities for the residents.
• Attend community and other program related meetings as required.
• Provide transportation to residents as needed/requested.
• HMIS – Expected to develop proficiency in maintaining accurate client records in HMIS, the client tracking software application used by programs throughout the agency. Proficiency includes entry of data into the client record, the editing of information as needed, and the printing of reports within HMIS.
• Perform other work-related duties as assigned.

Qualifications

MINIMUM:

• BA in social services or related field + direct service experience in case management or related duties OR AA in social services or related field + 2 years direct service experience in case management or related duties OR 4 years direct service experience in case management or related duties.
• Knowledge of the disease of Substance Use Disorder, its signs and symptoms.
• Ability to work with and/or knowledge of working with those experiencing chronic homelessness.
• Requires the ability to establish and maintain effective working relationships with staff, Community partners and professionals.
• Requires time management and interpersonal skills.
• Reliable transportation, WA State Driver's License & proof of current automobile insurance.
• Proof of acceptable driving record (Driving Abstract-Complete driving record required).
• Ability to work both independently and as a member of a team.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Applicant must successfully pass required background clearances prior to an offer of employment.