Case Manager–Permanent Supportive Housing – Everett/Snohomish Co. - (F/T 37.5 hrs. pr. wk.)

Catholic Community Services of Western Washington; Everett (WA); On-site; USD 53,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Paid vacation

11.5 agency paid holidays

Personal holidays

Medical insurance

Dental

Vision

Life/AD&D

Long-Term Disability

Health Savings Account

Flexible Spending Account

403(b) Retirement Plan

Longevity increase

Employee Assistance Program

Job summary

Catholic Community Services of Western Washington is seeking a Case Manager for the Permanent Supportive Housing program in Everett, WA. The role focuses on helping homeless individuals transition to permanent housing and coordinating services with partners.

You will interview residents, assess needs, develop initial service plans, and monitor progress while maintaining accurate HMIS records and collaborating with staff and community providers.

Qualifications

• BA or AA plus direct service experience in case management or related duties.
• Knowledge of substance use disorder and its signs.
• Ability to work with individuals experiencing chronic homelessness.
• Reliable transportation and driving record required.

Responsibilities

• Work directly with clients to secure suitable housing.
• Conduct face-to-face interviews and assess needs to create service plans.
• Monitor client participation in programs and assist with accessing resources.
• Coordinate with community resources, financial assistance, medical care and social services.
• Maintain client records and document progress toward housing goals.
• Provide advocacy and collaborate with housing staff and partners.

Skills

Case management

Interpersonal skills

Time management

Driving license

Education

BA in social services or related field / AA with 2 years direct service experience / 4 years direct service experience

Job description

Overview

Full-time (37.5 hrs. per week) position. Monday-Friday (days).

Pay starts at $27.43 - $28.80 / hour (D.O.E / Education).

With COMPETITIVE BENEFITS INCLUDING:

• Generous PTO: Paid Sick Time, Paid Vacation (15 days for F/T Employees), 11.5 Agency Paid Holidays, plus 2 Personal Holidays
• Medical, Dental, Vision, Basic Life/AD&D and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• 403(b) Retirement Plan and Employer Contribution Pension Plan
• 2% Annual Longevity Increase
• Employee Assistance Program

Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

The Permanent Supportive Housing programs provide permanent housing to homeless individuals and families. The Case Manager is responsible for working closely with clients, program staff and other community providers to support these individuals as they transition from homelessness to safe, secure, long-term housing.

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

• Work directly with clients on securing appropriate housing.
• Conduct face-to-face interview with residents, assess needs in different life domains and develop the initial service plan defining client needs and services to be provided.
• Monitor participation in other community programs in conjunction with the overall service plan.
• Facilitate contact and appointments for community resources, financial assistance, medical care, social services, and any other needed services.
• Participate in the eligibility process with the Program Assistant and/or Housing Manager as needed or required.
• Maintain a client record that documents progress toward self-sufficiency completion of care plans for each assigned resident.
• Provide case management services as outlined in clients individualized service plans.
• Provide advocacy activities with community service providers to assist the resident in achieving the goals of a service plan, particularly as related to education and/or employment.
• Work with property management staff to support housing rules and responsibilities for the residents.
• Attend community and other program related meetings as required.
• Provide transportation to residents as needed/requested.
• HMIS – Expected to develop proficiency in maintaining accurate client records in HMIS, the client tracking software application used by programs throughout the agency. Proficiency includes entry of data into the client record, the editing of information as needed, and the printing of reports within HMIS.
• Perform other work-related duties as assigned.

Qualifications

MINIMUM:

• BA in social services or related field + direct service experience in case management or related duties OR AA in social services or related field + 2 years direct service experience in case management or related duties OR 4 years direct service experience in case management or related duties.
• Knowledge of the disease of Substance Use Disorder, its signs and symptoms.
• Ability to work with and/or knowledge of working with those experiencing chronic homelessness.
• Requires the ability to establish and maintain effective working relationships with staff, Community partners and professionals.
• Requires time management and interpersonal skills.
• Reliable transportation, WA State Driver's License & proof of current automobile insurance.
• Proof of acceptable driving record (Driving Abstract-Complete driving record required).
• Ability to work both independently and as a member of a team.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Applicant must successfully pass required background clearances prior to an offer of employment.