Nutrition & Program Support Specialist

Medifast, Inc

United States

Hybrid

USD 63,000 - 85,000

Full time

3 days ago

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Job summary

Medifast, Inc seeks a Nutrition & Program Support Specialist to provide personalized guidance across phone, email, and SMS, supporting Coaches, Clients, and Dietitian Nutritionists. You will deliver nutrition, behavioral and product support while upholding Medifast’s standards of excellence.

Educating clients on OPTAVIA programs, documenting health questions, and collaborating with internal experts, you will contribute to wellness initiatives and maintain confidentiality in a remote environment.

Qualifications

Bachelor’s degree in nutrition or related wellness field; DTR/NDTR accepted.
2–3 years of relevant experience in nutrition, wellness, health coaching, or a related field.
Strong ability to interpret and organize information; critical thinking.
Empathy, active listening, and professional communication.
Ability to navigate multiple software platforms and maintain confidentiality.

Responsibilities

Offer comprehensive program and product support through phone, SMS, and email consultations with Coaches and Clients.
Provide in-depth nutritional, behavioral, exercise, program, and product support to Coaches and Clients.
Educate on medical weight loss, OPTAVIA programs, plans, products, and kits; refer to telehealth when appropriate.
Collect and document all health questions reported by Coaches and Clients.
Maintain a friendly, professional and caring demeanor following guidelines.
Assist Coaches and Clients on health topics including weight loss, maintenance, exercise and behavior modification.
Collaborate with Registered Dietitian Nutritionists and Scientific & Clinical Affairs to ensure accurate information.
Support employee wellness initiatives and participate in regional events and projects.

Skills

Empathy

Active listening

Professional communication

Information organization

Remote work capability

Time management

Education

Bachelor’s degree in nutrition or related wellness field

DTR/NDTR credential accepted

Job description

As a Nutrition & Program Support Specialist, you will leverage your expertise in nutrition and wellness to provide personalized support across multiple communication channels, including phone, email, and SMS. Working collaboratively with Coaches, Clients, Registered Dietitian Nutritionists, and internal partners, you will ensure every interaction aligns with Medifast’s standards of excellence and contributes to sustained Client success. This role requires strong analytical thinking, empathy, professionalism, and a deep understanding of health and behavior change principles.

Job Responsibilities

Client-Centric Guidance: Offer comprehensive program and product support through one-on-one consultations via phone, SMS, and email. Guidance is tailored based on individual Client needs, including age, weight, nutrient requirements, knowledge, abilities, medical conditions, economic situations, and personal preferences.
Expert Support: Provide in-depth nutritional, behavioral, exercise, program, and product support to Coaches and Client.
Education and Empowerment: Educate Coaches and Clients on medical weight loss, OPTAVIA’s programs, plans, products, and kits. Refer Clients to our telehealth partner when appropriate.
Health Documentation: Collect and document all health questions reported by Coaches and Clients
Professional Communication: Maintain a friendly, professional, and caring demeanor in all communications with Coaches, Clients, and co-workers, adhering to established guidelines and procedures.
Wellness Support: Assist and educate Coaches and Clients on a variety of health and wellness topics, including weight loss, weight maintenance, exercise, and behavior modification.
Collaboration with Experts: Work closely with our Registered Dietitian Nutritionists and Scientific & Clinical Affairs team to ensure that all information provided is nutritionally accurate and evidence-based. Consult with the Registered Dietitian Nutritionist team as needed to achieve the best outcomes for Coaches and Clients.
Corporate Wellness Initiatives: Support and promote employee-centric corporate wellness programs and healthy lifestyle initiatives. Participate in regional events, conventions, conferences, and other duties or projects as assigned.

Scope

This role supports a high-volume national Client base and requires the ability to manage multiple inquiries efficiently while maintaining accuracy and service excellence. Although the role carries no direct supervisory responsibilities, the Specialist serves as a subject‑matter expert who influences Client outcomes, Coach readiness, and program adherence. The position operates within a collaborative, cross‑functional environment that relies on sound judgment, strong communication, and the ability to interpret and convey complex nutritional information clearly .

Knowledge, Education, Skills and Abilities

Bachelor’s degree in nutrition, health, or a related wellness field required; alternatively, DTR/NDTR credential accepted.
Preferred credentials include Dietetic Technician, Registered; Licensed Nutritionist; or certifications such as Health Coach or CPT through ACE, NASM, or similar reputable organizations.
2–3 years of relevant experience in nutrition, wellness, health coaching, or a related field.
Strong ability to interpret and organize information, apply critical thinking, and deliver guidance across varied knowledge levels.
Demonstrated empathy, active listening, and professional communication skills.
Ability to navigate multiple software platforms and maintain confidentiality of sensitive health and company information.
Highly organized, self-directed, and capable of managing multiple priorities in a remote environment.
Must maintain a reliable high‑speed internet connection and be able to commute to the Baltimore office upon request.
Travel requirement: up to 5%.

The salary range for this position is:

$62,708.00 - $84,840.24

Medifast (NYSE: MED) is the health and wellness company known for its science‑backed comprehensive metabolic health system, Trilivy. Designed to address the challenges of metabolic dysfunction, the company’s holistic approach integrates science‑backed plans and products, personal 1:1 coaching, a supportive community, and behavioral science support to develop healthy habits.

Driven to improve metabolic health through advanced science and comprehensive behavioral support, Medifast has introduced Metabolic Synchronization®, a breakthrough science that targets metabolic dysfunction through a comprehensive system focused on fat loss, lean mass preservation, and long‑term health. Trilivy's comprehensive three-phase metabolic health system is designed to help people reset their metabolism, refine their health, and renew their lives. By integrating science, coaching, and healthy habits into a single approach, Trilivy helps people look, feel, and live better. Backed by more than 45 years of clinical heritage, Medifast continues to advance its mission of lifelong transformation through metabolic science and human connection™. For more information, visit trilivyhealth.com and medifastinc.com .

The health and wellness company known for its science‑backed, coach‑guided lifestyle system.

Medifast, Inc. is a leading health and wellness company offering the OPTAVIA® lifestyle solution, providing tailored nutrition, coaching support, and community for sustainable weight management.

Wellness and Fitness Services Recreational Facilities Entertainment Providers

Company size 201–500 employees

Company type Public company Founded 1981

Total funding 0 Post IPO Equity

Momentum

Team growth

Momentum

3% in 12 mo

1,324 employees on LinkedIn

Employee experience

What it’s like inside

3.6