Nutrition and Program Support Specialist

Jobtailor; Baltimore (MD); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Nutrition/Wellness Support Specialist to deliver one-on-one guidance to Coaches and Clients across phone, SMS, and email channels. You will educate on weight loss programs, reference telehealth resources, and document health questions while maintaining a high standard of care.

You will collaborate with Registered Dietitian Nutritionists and the Clinical Affairs team, support corporate wellness initiatives, and occasionally travel to Baltimore for in-person needs.

Qualifications

• Bachelor’s degree in nutrition, health, or related wellness field required; DTR/NDTR credential accepted
• 2–3 years of relevant experience in nutrition, wellness, health coaching, or related field
• Ability to interpret and organize information and deliver guidance across varied knowledge levels
• Empathy, active listening, and professional communication skills
• Ability to navigate multiple software platforms and maintain confidentiality in a remote environment

Responsibilities

• Offer comprehensive program and product support via one-on-one consultations (phone, SMS, email)
• Provide in-depth nutritional, behavioral, exercise, program, and product support to Coaches and Clients
• Educate on medical weight loss and OPTAVIA programs, plans, products, and kits
• Refer Clients to telehealth partner when appropriate
• Collect and document health questions from Coaches and Clients
• Collaborate with Registered Dietitian Nutritionists and Clinical Affairs team to provide evidence-based information
• Support corporate wellness programs and healthy lifestyle initiatives
• Participate in regional events, conventions, and conferences
• Manage multiple inquiries for a high-volume national Client base with accuracy and service excellence
• Serve as subject-matter expert influencing client outcomes and program adherence

Skills

Communication skills

Empathy

Active listening

Critical thinking

Information organization

Remote work adaptability

Education

Bachelor’s degree in nutrition/related wellness

DTR/NDTR credential accepted

Tools

Telehealth systems

Software platforms

Job description

• Offer comprehensive program and product support through one-on-one consultations via phone, SMS, and email
• Provide in-depth nutritional, behavioral, exercise, program, and product support to Coaches and Clients
• Educate Coaches and Clients on medical weight loss, OPTAVIA’s programs, plans, products, and kits
• Refer Clients to the telehealth partner when appropriate
• Collect and document health questions reported by Coaches and Clients
• Maintain a friendly, professional, and caring demeanor in all communications
• Assist and educate Coaches and Clients on weight loss, weight maintenance, exercise, and behavior modification
• Collaborate with Registered Dietitian Nutritionists and the Scientific & Clinical Affairs team to provide nutritionally accurate, evidence-based information
• Support and promote employee-centric corporate wellness programs and healthy lifestyle initiatives
• Participate in regional events, conventions, conferences, and other assigned duties or projects
• Manage multiple inquiries efficiently for a high-volume national Client base while maintaining accuracy and service excellence
• Serve as a subject-matter expert influencing Client outcomes, Coach readiness, and program adherence

Requirements

• Bachelor’s degree in nutrition, health, or a related wellness field required; alternatively, DTR/NDTR credential accepted
• 2–3 years of relevant experience in nutrition, wellness, health coaching, or a related field
• Strong ability to interpret and organize information, apply critical thinking, and deliver guidance across varied knowledge levels
• Demonstrated empathy, active listening, and professional communication skills
• Ability to navigate multiple software platforms and maintain confidentiality of sensitive health and company information
• Highly organized, self-directed, and capable of managing multiple priorities in a remote environment
• Must maintain a reliable high-speed internet connection
• Must be able to commute to the Baltimore office upon request
• Preferred credentials include Dietetic Technician, Registered; Licensed Nutritionist; or certifications such as Health Coach or CPT through ACE, NASM, or similar reputable organizations
• Travel requirement: up to 5%

Core Competencies

Demonstrates expertise in nutrition and wellness coaching, providing evidence-based support to clients and coaches while maintaining a professional and empathetic communication style. Capable of managing multiple inquiries and collaborating with healthcare professionals to enhance client outcomes.

Highest-signal resume keywords

• Bachelor's Degree In Nutrition
• Health Coaching Experience
• Registered Dietitian Nutritionist Collaboration
• Empathy And Active Listening
• Dietetic Technician Credential

Hard Skills

• Nutritional Support
• Behavior Modification
• Exercise Guidance
• Program Adherence
• Critical Thinking
• Information Organization

Soft Skills

• Professional Communication
• Empathy
• Active Listening
• Self-Directed
• Organizational Skills

Certifications & Qualifications

• Dietetic Technician Registered
• Licensed Nutritionist
• Health Coach Certification
• CPT Certification

Industry Keywords

• Medical Weight Loss
• Corporate Wellness Programs
• Healthy Lifestyle Initiatives
• Client Outcomes
• High-Volume Client Management

Tools & Technologies

• Software Platforms
• Telehealth Systems