Nutrition Call Center Associate – Patient Meal Support

UNC Health Care; Chapel Hill (NC); Hybrid; USD 2,546,000 - 3,567,000; Full time

Job summary

UNC Health Care System is seeking a patient services associate to support nutrition services in Chapel Hill. The role focuses on guiding patients through meal selections according to physician orders and inputting orders and allergy data into Epic and Computrition.

You will handle telephone inquiries, coordinate nutrition-related communications, and assist with meal delivery and HACCP-compliant nourishment preparation.

Qualifications

• High school diploma or equivalent.
• Minimum of one month experience in a nutrition care setting or equivalent.
• Customer service experience preferred.
• Nutrition Students are encouraged to apply.
• Previous experience working in call center environment preferred.

Responsibilities

• Assist patients with menu selections ensuring compliance with physician prescribed restrictions.
• Maintain patient database in Epic and Computrition by inputting orders and allergies.
• Answer the telephone, take messages, and relay information as needed (menu line).
• Troubleshoot meal problems or refer patients to a registered dietitian when needed.
• Maintain reports such as NAPS, missed meals, and meal counts.
• Ensure correct menu item selection according to patient needs.
• Conduct Performance Improvement monitoring and tracking.
• Prepare patient nourishments and enteral nutrition per HACCP guidelines.
• Restock office supplies and organize the work area.
• Deliver meals, oral supplements, and/or formula as needed to support Patient Services.

Skills

Customer service

Communication

Computer skills

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Tools

Epic

Computrition

Job description

UNC Health Care System is seeking a patient services associate to support nutrition services in Chapel Hill. The role focuses on guiding patients through meal selections according to physician orders and inputting orders and allergy data into Epic and Computrition.

You will handle telephone inquiries, coordinate nutrition-related communications, and assist with meal delivery and HACCP-compliant nourishment preparation.