Nutrition Ambassador

Parrish Medical Center; Titusville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits Start on Day 1

Health, Dental and Vision Insurance

403(b) Retirement Program

Tuition Reimbursement/Educational Asss

EAP, Flex Spending, Accident, Critical

Other Applicable Benefits

Annual PLB Hours

Job summary

Parrish Medical Center in Titusville, FL is seeking an Ambassador in the Food and Nutrition Services to obtain patient menu selections, assemble and deliver patient trays, and attend to patients’ food needs with a focus on safety and satisfaction.

The Ambassador works under supervision of the Patient Services Manager and Food Service Supervisors, using iPad and Breadbox systems, following AIDET+ and the 4 P’s in every interaction and ensuring adherence to therapeutic diets.

Qualifications

• High School Diploma or GED preferred.
• 0 to < 1 year experience.

Responsibilities

• Visit patients to obtain meal orders using iPad and Breadbox program.
• Follow AIDET+ and the 4 P’s guidelines in interactions with patients and care partners.
• Assemble patient trays according to prescribed diet and patient orders, noting allergies.
• Deliver patient trays on time and maintain hot/cold temperatures during delivery.
• Record pantry refrigerator and freezer temperatures twice daily and act on discrepancies.
• Communicate effectively with coworkers and participate in daily huddles for department operations.

Skills

Interpersonal communication

Customer service

Food safety

Education

High School Diploma or GED

Job description

Department:

Food and Nutrition

Schedule/Status:

Varies; Full Time

Standard Hours/Week:

40

General Description:

Under the direct supervision of the Patient Services Manager and Food Service Supervisors, the Ambassador role is to obtain patient menu selections, assemble and deliver patient trays and attend to patients’ food needs in a timely fashion. The Ambassador is competent with patient diets and ensures customer satisfaction. Requires excellent interpersonal communication skills and interactions with patients, nursing care partners and visitors. The Ambassador is the initial and primary representative, to the patient, of the Food and Nutrition Services department. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

• Visits patients, in-person, to obtain meal orders by using iPad and Breadbox program. Follows up with all missed patients with a return visit or telephone call to the room prior to meal service, to assure orders are taken.
• Always follows AIDET+ (Acknowledge, Introduce, Duration, Explanation, Thank You) plus the 4 P’s (pain, potty, possessions, and position) guidelines for nonclinical care partners in all interactions with the patient.
• Provides special orders list to cooks and prepares all cold special items for meal service.
• Assembles patient trays according to prescribed diet and patient orders. Pays special attention to all “high risk” trays (altered consistencies and food allergies). Focuses on tray presentation and accuracy.
• Delivers patient trays timely and according to prescribed meal delivery schedule.
• Assures maintenance of hot and cold food temperatures during tray delivery
• Uses a “3 patient identifier” with all patients (name, birth date, any food allergies?) to assure trays are delivered to the correct patient.
• Assures that all patients’ meal needs are handled and takes responsibility for patient satisfaction during the shift for assigned floors
• Records pantry refrigerator and freezer temperatures on assigned floors/units twice daily and takes appropriate action for discrepancies. Corrective actions are recorded, as needed, to note actions taken
• Knowledgeable of tray line operations, all therapeutic diets, food allergies, customer service actions, computer, iPad and printer usage.
• Practices safe food handling and HACCP compliance during the preparation and serving of all foods.
• Assists other team members and asks for help, when needed
• Participates in daily huddles and assists management, as appropriate, in performing tasks conducive to efficient and effective operations of the department.
• Effectively communicates with co-workers for successful completion of duties.
• Performs similar or related duties as assigned.
• Knows fire, disaster and safety procedures and regulations as it pertains to the work area.

Requirements:

Formal Education:

• High School Diploma or GED preferred.

Work Experience:

• 0 to < 1 year

Required Licenses, Certifications, Registrations:

• None

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

• Benefits Start on Day 1
• Health, Dental and Vision Insurance
• 403(b) Retirement Program
• Tuition Reimbursement/Educational Assistance
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
• Annual Accrual of 152 Personal Leave Bank (PLB) Hours