Nursing Unit Secretary

Watertown Rehabilitation and Nursing Center; Watertown (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan/401k

Paid time off

Flexible schedule

Job summary

Watertown Rehabilitation and Nursing Center is looking for a dedicated coordinator to support scheduling, transportation, and documentation for residents and families. This role involves greeting visitors, handling inquiries, and ensuring smooth daily operations at the front desk and administrative areas.

The candidate should have strong communication, organization, and customer service skills, with the ability to manage multiple tasks efficiently and professionally.

Qualifications

• Greet visitors and answer calls in a professional manner.
• Prepare and modify documents including correspondence, reports and emails.
• Coordinate scheduling and transportation logistics for residents.
• Maintain accurate records in the facility systems.

Responsibilities

• Greet visitors and answer incoming calls professionally.
• Assist residents with appointment logistics and escort as needed.
• Provide facility tours for residents’ families and answer general questions.
• Follow up on resident needs, appointments, transportation, and documentation.

Skills

Computer skills

Verbal & written communication

Customer service

Organizational skills

Prioritization

Phone etiquette

Tools

MS Office

Job description

Watertown Rehabilitation and Nursing Center is the home where people work together to make great things happen every day. We offer a pleasant, family-friendly environment and a wonderful reputation providing services to our residents, families and local community.

Scheduling & Coordination

• Schedule resident appointments as needed.

• Escort residents to appointments when assistance is required.

Transportation Assistance (MassHealth/MART)

• Assist residents with PT-1 enrollment and/or use of MassHealth transportation services and MART.

• Coordinate transportation details to ensure residents arrive on time.

Documentation Management

• Upload all required resident documents to the appropriate system(s).

• Follow up to confirm all documentation has been completed successfully.

Resident & Family Support

• Provide facility tours for residents’ families and answer general questions.

Ongoing Follow-Up

• Follow up on resident needs, appointments, transportation, and documentation to ensure everything is completed

Duties and Responsibilities:

• Greet visitors.

• Answer incoming calls in a professional manner and determine purpose of call and transfer call.

• Prepare and modify documents including correspondence, reports, drafts, memos and emails.

Requirements:

• Computer and software skills.

• Ability to prioritize given tasks and work efficiently towards completing them.

• Must have good verbal and written communication skills.

• Must have great organizational skills.

• Must have great customer service and interpersonal skills.

Benefits:

• Health insurance

• Dental insurance

• Vision insurance

• Retirement plan/401k

• Paid time off

• Flexible schedule

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