Nursing Manager – Crisis Services

WellPower; Denver (CO); On-site; USD 109,000 - 164,000; Full time

Benefits offered by this job

Robust benefits

Job summary

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. The Nursing Manager of Crisis Services provides operational, nursing and administrative leadership for 24/7 crisis programs, ensuring uninterrupted operations and compliant service delivery.

This role collaborates with internal departments and community partners to deliver trauma-informed, person-centered care in fast-paced, high-acuity environments requiring strong clinical

Responsibilities

• Oversee daily operations of nurses in crisis programs to ensure uninterrupted functioning and appropriate staffing.
• Provide administrative and clinical supervision to RNs, LPNs, MAs in crisis through coaching, mentoring, supervision and performance evaluation.
• Coordinate workforce planning for 24/7 operations including recruitment, retention, scheduling, vacancy management and contingency staffing.
• Conduct and support clinical assessments, triage, crisis intervention, de-escalation, and service linkage, including direct care during high-acuity situations or staffing shortages.
• Review and approve documentation by staff to ensure accuracy, completeness and regulatory compliance.
• Accountable for nursing compliance with BHA, CMS, state nursing regulations, contractual requirements and organizational standards.
• Lead hiring processes with People Operations, including screening, interviewing, onboarding and initial training of staff.

Job description

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support.

• Person Centered. We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve.
• Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery.
• Integrity. We operate from a deep foundation of ethical, accountable practices in all we do.
• Organizational Resilience. We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship.

Position Summary:

The Nursing Manager of Crisis Services reports to the Director of Nursing and provides operational, nursing, and administrative leadership for 24/7 programs serving individuals experiencing behavioral health crises or transitioning from crisis stabilization services. This role ensures uninterrupted program operations, oversees the crisis nursing team, provides advanced crisis nursing assessment and intervention, and maintains compliance with state regulations and contractual requirements.

The Manager collaborates with internal departments, including other crisis managers, public safety partners, and community agencies to support high-quality, trauma-informed, person-centered care in fast-paced, high-acuity environments that require strong clinical judgment and real-time decision-making.

• $108,992.00 - $164,008.00 per year
• For complete overview of our robust Benefits: https://wellpower.org/workplace-of-choice/

The posted range represents the full hiring range. Offers will not exceed this range, the majority of candidates are placed near the midpoint based on experience and qualifications.

Job Duties & Functions:

• Oversee daily operations of nurses in crisis programs to ensure uninterrupted functioning, appropriate staffing, adherence to minimum staffing requirements, and high-quality service delivery year round.
• Provide administrative and clinical supervision to RNs, LPNs, MAs in crisis and administrative support through coaching, mentoring, supervision, and performance evaluation.
• Coordinate workforce planning and staffing for 24/7 operations, including recruitment, retention, scheduling, vacancy management, contingency staffing plans, and service continuity coverage.
• Conduct and support clinical assessments, triage, crisis intervention, de-escalation, and service linkage for people we serve, including providing direct care when needed during high-acuity situations or staffing shortages.
• Review and approve documentation completed by staff as needed to ensure accuracy, completeness, and compliance with organizational, contractual, and regulatory standards.
• Accountable for nursing compliance with BHA, CMS, state nursing regulations, contractual requirements, and organizational standards.
• Lead hiring processes in collaboration with People Operations, including applicant screening, interviewing, selection, onboarding, and initial training of