Nursing Education Support Team Coordinator

Atrium Health; Winston-Salem (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Atrium Health in Winston-Salem, NC seeks a Nurse Education & Outreach Specialist to support education, recruit families for nurse home visits, and coordinate scheduling for nurse assignments. The role emphasizes delivering high-quality patient care and adherence to Joint Commission standards.

You will engage with hospital birth center staff, conduct PVC follow-ups, and serve as a frontline contact in English and Spanish, ensuring timely scheduling and referrals.

Qualifications

• Bachelor's degree in Nursing or related field required.
• Spanish language proficiency preferred.
• RN licensure in good standing preferred in applicable state.
• Certification in specialty area within one year of hire preferred.

Responsibilities

• Coordinates scheduling of nurse assignments and manages schedule and client database.
• Assists with in-hospital recruiting: establishes contact with families at local birthing hospitals and schedules nurse home visits.
• Builds relationships with hospital staff and birth center management; participates in meetings and training.
• Performs post-visit follow-up calls, tracks services, and provides re-referrals when needed.
• Acts as primary contact to answer questions and reschedule home visits in English and/or Spanish.
• Participates in Nurse Education Support Team meetings and trainings.
• Completes other duties as assigned by Clinical Director and program leadership.

Skills

Excellent communication

Multitasking

Cultural competence

Independent work

Microsoft Office

PeopleSoft

HealthStream

Customer service

Spanish proficiency

Education

Bachelor's degree in Nursing

RN licensure preferred

Bachelor's degree in Social Work / Community Health (related field)

Tools

Microsoft Office

PeopleSoft

HealthStream

Job description

EDUCATION/EXPERIENCE

Bachelor's degree in Nursing, Social Work, Community Health or related field required. Spanish language proficiency preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION

RN or Social Worker licensure in good standing in the State of applicable state preferred. Certification in specialty area within one year of hire preferred.

Essential Functions

• Maintains compliance with hospital, regulatory, and Joint Commission guidelines and adheres to standards related to education to enhance safe, quality patient care. Engages actively in continuous quality improvement initiatives.
• Demonstrates organizational commitment, ethical and professional behavior by serving as a role model for hospital values to staff, physicians and patients. Maintains appropriate confidentiality of privileged information. Participates in activities to promote professional growth and development.
• Coordinates scheduling of all nurse assignments and manages schedule and client database.
• Assists with in-hospital recruiting as needed:
  • Establishes initial contact with families at local birthing hospitals. Successfully engages, recruits, and schedules families for nurse home visits.
  • Builds relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems.
• Schedules clients by phone that are missed during in-hospital recruiting.
• Conducts post-visit connection (PVC) phone calls with families, tracks services contacted and received, and provides re-referrals when necessary.
• Distributes appointment cards and PVC surveys.
• Functions as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool. Follows up with families in a timely manner, demonstrates good customer service and coordinates coverage when not in the office.
• Functions as an active member of the Nurse Education Support Team by attending all regular staff meetings, Nurse Education Support Team planning meetings, in-service trainings, and other meetings as required.
• Completes other duties and tasks as assigned by Clinical Director and program leadership.

Skills/Qualifications

• Excellent oral and written communication skills with strong attention to detail and multitasking skills
• Ability to work with culturally diverse populations
• Ability to work independently and effectively with teams to meet deadlines
• Proficient in Microsoft Office, PeopleSoft, HealthStream and other data systems
• Expertise in customer service and patient perception of care
• Flexibility and ability to respond quickly in a changing environment
• Ability to function effectively under stressful conditions and difficult situations
• Knowledge of law, regulation, and ethics related to Labor and Delivery (Child Abuse, DHHS, CMS, Women's Rights, Parental laws)

Work Environment

• Subject to highly stressful situations
• Moderate noise environment
• Clean, well lit environment
• Possible exposure to infectious and contagious diseases
• Possible exposure to radiation hazards
• Exposure to housekeeping/cleaning agents/chemicals
• Contact with patients/families under wide variety of circumstances
• Subject to many interruptions