Nurse Triage Call Center Nurse

Massachusetts Health & Hospital Association; Lemoyne (Cumberland County); Vor Ort; USD 95.000 - 115.000; Vollzeit

Zusammenfassung

Massachusetts Health & Hospital Association is seeking a Sr. Professional Staff Nurse – Nurse Triage Call Center to provide telephone-based clinical assessment, symptom triage, and care advice across our health system.

Using evidence-based protocols, you determine urgency, coordinate same-day or follow-up care, and document encounters in the EMR. Collaboration with physicians and care coordinators supports care navigation and chronic disease management.

Aufgaben

• Conduct phone-based clinical assessments and symptom triage
• Prioritize cases using established clinical protocols
• Recommend and coordinate next steps for patient care
• Document triage outcomes and clinical details in the EMR
• Partner with physicians and care coordinators for continuity of care
• Support chronic condition management and patient navigation
• Maintain focus on quality, safety, and patient-centered service

Jobbeschreibung

Sr. Professional Staff Nurse – Nurse Triage Call Center

Provide telephone-based clinical assessment, symptom triage, and care advice to patients across a health system. Use evidence-based protocols to determine urgency, coordinate appropriate same-day or follow-up care, and accurately document encounters in the EMR. Collaborate with physicians and care coordinators to support care navigation and chronic disease management. Contribute to quality, patient safety, and service excellence while meeting communication and clinical documentation expectations.

Key duties

• Conduct phone-based clinical assessments and symptom triage
• Prioritize cases using established clinical protocols
• Recommend and coordinate next steps for patient care
• Document triage outcomes and clinical details in the EMR
• Partner with physicians and care coordinators for continuity of care
• Support chronic condition management and patient navigation
• Maintain focus on quality, safety, and patient-centered service