Nurse Specialist - Patient Support Programs
Atlantis Health
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Benefits offered by this job
Job summary
Qualifications
- Experience in patient-facing roles, preferably in virtual or call center environments.
- Strong understanding of treatment adherence and chronic condition management.
- Exceptional communication skills and compassionate approach.
- Report adverse events or product complaints per pharmacovigilance protocols.
Responsibilities
- Provide personalized support to patients via phone and digital channels.
- Maintain accurate documentation in CRM systems following compliance standards.
- Collaborate with internal teams to ensure seamless patient experiences.
- Report potential adverse events and product issues following protocols.
- Collaborate with Client Services, Behavioral Science, and QA to ensure a smooth patient experience.
- Participate in training and team meetings to continuously improve patient interactions.
- Provide insights to refine patient support initiatives and program strategies.
Skills
Education
Tools
Job description
We are seeking a compassionate and experienced Patient Support Program (PSP) Nurse to deliver exceptional, one‑on‑one support to patients navigating their treatment journey. You will be part of a dedicated Nurse Services team that serves as the frontline of patient engagement, providing support via phone and digital channels, helping patients understand their treatment, overcome barriers, and stay on track with their care plans. This is an exciting opportunity to make a genuine impact on patients’ lives while working in a collaborative and patient‑centric environment.
Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long–term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data‑driven tools and technologies that enhance patient engagement and empower Change for Good.
To preserve the health of people everywhere, in any place at any time.
To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them, by combining our 25+ years of global experience, data driving behavioral science and technology.
Atlantis Health is a world leader in designing and implementing multi‑channel, personalized patient support and adherence programs. Our award‑winning programs increase adherence to treatment, improve patient health outcomes and deliver economic benefits to healthcare providers and the pharmaceutical industry.
We implement multi‑channel patient programs across U.S., and we are looking for an experienced Nurse Specialist to successfully deliver new and existing projects and to bring experience, energy and expertise to the delivery of our patient‑centric programs.
- Provide empathetic, personalized support to patients enrolled in treatment programs via phone and digital communication channels.
- Use motivational interviewing and evidence‑based behavioral frameworks to help patients manage their condition and adhere to prescribed treatments.
- Serve as a trusted point of contact for patients, caregivers, and family members throughout the treatment journey.
- Record and maintain accurate documentation in our CRM system, following all compliance and data privacy standards.
- Report any potential adverse events or product complaints in accordance with pharmacovigilance protocols.
- Collaborate with cross‑functional internal teams (including Client Services, Behavioral Science, and Quality Assurance) to ensure a seamless patient experience.
- Participate in training, team meetings, and call calibration sessions to continuously improve the quality of patient interactions.
- Provide insights and feedback to help refine patient support initiatives and program strategies.
- Active nursing license in the U.S. (RN or equivalent), with experience in patient‑facing roles. RDN a plus.
- Bilingual in English/Spanish is preferred.
- Previous experience working in a call center or virtual nursing environment preferred.
- Strong understanding of treatment adherence, chronic condition management, or specialty therapies.
- Comfortable working within pharmaceutical‑sponsored patient support programs and understanding of AE reporting and compliance.
- Excellent communication skills, with a patient‑first, compassionate approach.
- Comprehensive knowledge of nursing industry and associated guidelines in the U.S.
- Understanding of compliance and AE reporting needs as it relates to PSP programs.
- Proficient with Microsoft Office suite, specifically PowerPoint (PPT) and Excel.
- Exceptional time management, communication, and organizational skills.
- Excellent and proactive problem solver.
- Ability to adapt quickly and be flexible in the face of changing priorities.
- Excellent attention to detail.
- Competitive salary commensurate with experience
- Comprehensive healthcare benefits package
- Retirement savings plan
Our office is located in Summit, New Jersey and this is a remote working role.
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