Nurse Practitioner As Needed @ Durham Fidelity

Lifestyle Medicine; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Crossover Health in Durham, NC is seeking a Medical Assistant to create an exceptional patient experience in our clinic. You will support clinicians by taking histories, vital signs, and coordinating care with a hospitality-first approach.

The role requires graduation from an accredited MA program, at least 2 years of back-office clinical experience, and current BLS certification. Strong communication, computer skills, and teamwork are essential in our patient-centered Primary Health model.

Qualifications

• Graduate of an accredited medical assistant or surgical technician program.
• Minimum of 2 years comparable clinical back office medical assistant experience.
• Current BLS (Basic Life Support) certification required.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
• Takes medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.
• Handles inventory, orders, and replenish medical supplies and materials.
• Administers medications, including injections in scope of practice..
• Handles multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication
• Performs other duties as assigned

Skills

English proficiency

Communication

Organizational skills

Education

Accredited medical assistant or surgical technician program

Tools

Microsoft Office

Job description

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery.

Job Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.

• Takes medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.

• Handles inventory, orders, and replenish medical supplies and materials.

• Administers medications, including injections in scope of practice..

• Handles multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication

• Performs other duties as assigned

Required Qualifications

• Graduate of an accredited medical assistant or surgical technician program

• Minimum of 2 years comparable clinical back office medical assistant experience.

• Current BLS (Basic Life Support) certification required.

Preferred Qualifications

• Excellent computer skills and familiarity with Microsoft products.

• Reading, writing, and excellent oral proficiency in the English language.

• Strong organizational and follow-through skills.

• Excellent communication and interpersonal skills.

• High level of ownership, accountability and initiative.

• Proven organizational skills, great interpersonal skills, and ability to work as a key team member.

• Comfort and efficiency with multi-tasking, issue resolution, and conflict management.

Physical Job Requirements

• May require standing, walking and sitting for extended amounts of time.

• Occasionally lift and carry items weighing up to 50 lbs.

• Manual and finger dexterity and hand-eye coordination

• Includes full range of body motion including potential of handling and lifting patients.

• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [e-mail].